Restaurant Operations Manager
Vor 7 Tagen
At Wen Cheng, we're passionate about delivering exceptional dining experiences to our customers. As a Shift Manager/Service Lead, you'll play a crucial role in ensuring our restaurants run smoothly and efficiently.
Key Responsibilities:- Oversee daily restaurant operations, including staff management, inventory control, and financial performance.
- Train, schedule, and supervise restaurant staff to ensure optimal coverage and compliance with company policies.
- Promote a positive and collaborative work environment, supporting teamwork and professional development of employees.
- Implement and enforce operational standards and procedures to ensure consistent high quality and efficiency in service.
- Monitor and analyze sales figures, turnover, and expenditure, and take proactive measures to optimize profitability and reduce costs.
- Ensure compliance with health, safety, and hygiene regulations through regular inspections and prompt rectification of defects.
- Interact with customers, ensuring their satisfaction, and handle and resolve concerns in a timely and courteous manner.
- Catering experience with staff responsibility is preferred but not required.
- Good knowledge of restaurant operations, including front-of-house, back-of-house, and kitchen management.
- Excellent customer service skills, focusing on providing a memorable dining experience.
- Good time management with the ability to multitask and prioritize effectively.
- In-depth knowledge of food safety and hygiene regulations.
- Excellent communication skills, both verbal and written.
- Flexibility to work evenings, weekends, and public holidays as required.
- A dynamic working environment in a renowned restaurant.
- A mix of operational and administrative activities.
- Attractive remuneration in line with your experience and performance.
- Further training opportunities and development prospects for your career.
- Great colleagues with passion.
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