ITSM Process Specialist

vor 4 Wochen


Deutschland Michael Page Vollzeit
Job Title: ITSM Process Specialist (M/W/D)

About Michael Page:
Michael Page is a leading recruitment agency that specializes in placing professionals in top companies. Our experts have extensive knowledge of the industry and can help you find your dream job.

Estimated Salary: €80,000 - €110,000 per year

Job Description:
In this role, you will be responsible for implementing and managing IT service management processes in ServiceNow. This includes designing, developing, and maintaining IT service management processes to ensure efficient and effective delivery of IT services to customers. You will work closely with cross-functional teams to identify business requirements and develop process improvements.

Key Responsibilities:
- Design, develop, and maintain IT service management processes in ServiceNow
- Collaborate with cross-functional teams to identify business requirements and develop process improvements
- Develop and implement process metrics to measure process performance and identify areas for improvement
- Analyze data to inform process design and decision-making

Required Skills and Qualifications:
- 5+ years of experience in IT service management or a related field
- Strong understanding of ITIL framework and ServiceNow platform
- Excellent analytical and problem-solving skills
- Ability to communicate complex technical concepts to non-technical stakeholders

Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment

About the Role:
This is a challenging and rewarding opportunity for an experienced IT service management professional to join our team at Michael Page. If you are passionate about process improvement and delivering exceptional customer experiences, we encourage you to apply.

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