Client Support Specialist
vor 2 Monaten
For over 170 years, Leica Microsystems has been at the forefront of innovation, providing exceptional optical and digital solutions. As a leading global entity, we prioritize continuous enhancement to delight our clients and foster an optimal work environment for our team members. Our culture is deeply rooted in customer-centricity, innovation, and collaboration, which form the bedrock of our achievements.
Leica Microsystems stands as a premier player in microscopy, imaging, and analytical fields. We unveil the unseen and empower our clients to foster a healthier and better world. Collaborating with our clients, we revolutionize scientific exploration. We equip surgeons with the insights necessary for critical decisions in transformative procedures. Our cutting-edge microscopes, combined with AI-driven image analysis, enable users to address pivotal inquiries in development and engineering.
Are you interested in joining a company whose products contribute to groundbreaking research globally? Become a part of Leica Microsystems as we commit to delivering brilliant solutions and insights.
We are currently seeking to fill the position of Service Delivery Specialist (d/w/m) in our dynamic team. Our Service department is dedicated to providing outstanding support to our clients, empowering them to enhance global health outcomes. We aim to deliver top-tier customer service, collaborating closely with our field service engineers to ensure smooth and effective assistance for all our esteemed clients.
YOUR RESPONSIBILITIES:
- Ensure accurate invoicing for completed service tasks in the DACH region, maintaining timely processing and compliance with company protocols.
- Oversee the management of spare part returns with our manufacturing facilities and assist in the administration of service contracts.
- Support the team in addressing incoming and ongoing service inquiries, ensuring prompt and effective resolutions.
YOUR PROFILE:
- You possess several years of experience in customer service, with familiarity in SFDC and SAP being advantageous.
- A service-oriented mindset and a proactive approach to problem-solving are inherent to your work style.
- You are proficient in both German and English.
WHAT WE OFFER:
- Ongoing training and support focused on your personal growth and professional objectives.
- A balanced environment that encourages both support and independence to achieve your goals within an international context.
GET MORE INSIGHT
Discover more about our mission and values by viewing our company video "We Are Leica":
Are you ready to explore new opportunities in an innovative, team-oriented setting? We look forward to your application.
At Danaher, we integrate science, technology, and operational expertise to enhance the real-world impact of future scientific advancements. We collaborate with clients worldwide to tackle their most intricate challenges, crafting solutions that bring scientific power to life. Our global teams are at the forefront of advancements across Life Sciences, Diagnostics, Biotechnology, and beyond. For further information, visit our website.
At Danaher, we celebrate diversity and recognize the unique perspectives brought by our associates, clients, and stakeholders, shaped by their varied attributes.
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