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Senior Key Account Manager, Delivery Solutions Partner

vor 2 Monaten


Sindelfingen, Baden-Württemberg, Deutschland Amazon TA Vollzeit
About the Role

This is a unique opportunity to join Amazon TA as a Senior Key Account Manager, where you will play a critical role in building and maintaining strong relationships with our last-mile delivery partners. As a key member of our team, you will be responsible for ensuring seamless delivery operations, driving business growth, and fostering a culture of excellence within our partner network.

Key Responsibilities
  • Safety and Compliance: Collaborate with Safety and Regional Managers to ensure business safety compliance and develop strategies to mitigate risks.
  • Performance Optimization: Guide owners in scaling their businesses, managing operational issues, and preparing for peak periods, ensuring they have the necessary resources to succeed.
  • Onboarding and Support: Support owners in onboarding to the program, preparing for launch, and coaching them to run compliant, safe, and high-performing companies.
  • Operational Improvements: Identify workflow inefficiencies and develop solutions to improve operational efficiency at the network level and enhance the individual DSP owner experience.
  • Relationship Development: Foster strong relationships between Amazon and our DSP partners, driving sentiment improvements and promoting a culture of collaboration.
  • Communication and Alignment: Ensure effective communication with DSP business owners, aligning with OTR partners and representing the voice of the DSP within Amazon TA.
  • Upskilling and Utilization: Coach and ensure effective upskilling and utilization of tools, driving business growth and excellence.
  • Customer Metric Improvement: Conduct deep dives to identify customer metric improvement opportunities and develop strategies to address them.
  • Process Consistency: Champion the consistent application of Last Mile processes within Delivery Stations, challenging UTR processes that impact OTR and improving driver standards to protect brand image.
About the Team

Amazon TA is a dynamic and innovative company that handles last-mile delivery duties in partnership with third-party distribution businesses. Our team is passionate about delivering exceptional customer experiences, leveraging creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.

Requirements
  • Education: A degree in a relevant field.
  • Experience: Relevant experience in Operations, Last Mile, account or relationship management, small business logistics, or retail/vendor/supplier management.
  • Language Skills: Advanced proficiency in written and verbal German.