Senior IT Support Specialist for AMOS Software

Vor 3 Tagen


Konz, Rheinland-Pfalz, Deutschland Cargolux Airlines International SA Vollzeit

About the Role

Cargolux Airlines International SA is seeking an experienced Senior IT Support Specialist to join our team. The successful candidate will provide top-notch support for our Maintenance and Engineering (M&E) application, specifically focusing on the AMOS software.

About the Job Description

This full-time position involves a wide range of responsibilities including:

  • Providing expert-level support for M&E applications across the organization.
  • Maintaining, developing, and ensuring seamless integration of the Maintenance and Repair Overhaul (MRO) software computerized maintenance system.
  • Managing user access to the MRO software with utmost security and efficiency.
  • Delivering comprehensive training and support to M&E division users on various applications, including TRAX and Boeing applications.
  • Ensuring timely resolution of technical issues through effective testing during upgrades and bug fixing.
  • Creating end-user-oriented documentation and providing level 1 support through the service desk.
  • Liaising closely with other IT teams to align requirements, service levels, and performance metrics.
  • Developing and maintaining interfaces between MRO and other applications in the landscape.

Essential Requirements

  • A degree in Computer Science or Information Technology.
  • No less than 5 years of experience in IT, with a focus on application support and process management.
  • At least 3-5 years of direct experience with AMOS software from Swiss Aviation Software.
  • Demonstrated expertise in IT security best practices and adherence to industry standards.
  • In-depth knowledge of application deployment and integration methodologies.
  • Proven ability to work effectively with process-oriented systems, interfaces, and application support.
  • Familiarity with Maintenance and Engineering processes within an airline environment is highly valued.
  • Working knowledge of Linux systems (Red Hat) and Oracle/PostgresQL database management systems is considered a significant asset.
  • Excellent analytical skills and problem-solving abilities.
  • Possess strong communication skills, with the ability to educate both technical and non-technical audiences.
  • Fluency in English is mandatory, while proficiency in additional languages such as German, French, or Luxemburgish is an added advantage.

Salary and Benefits

We offer a competitive salary of approximately €55,000 - €70,000 per year, commensurate with experience and qualifications. Additionally, you will enjoy a dynamic and innovative work environment, opportunities for professional growth, and a chance to work collaboratively with a young and agile team. A valid car driver's license and willingness to travel are essential for this role. In the event of a positive selection, a Certificate of Good Conduct may be required.



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