VP of Sales and Customer Success

vor 4 Wochen

LeinfeldenEchterdingen, Baden-Württemberg, Deutschland Shaper Tools GmbH Vollzeit
About this Role

We are seeking a highly skilled and experienced VP of Sales and Customer Success to join our leadership team at Shaper Tools GmbH. As a key player in our organization, you will be responsible for leading and managing our global Sales and Customer Success teams, developing and executing effective sales strategies, overseeing Customer Success operations, analyzing sales data and customer feedback for strategic decisions, collaborating cross-functionally, and providing leadership and mentorship to the teams.

The ideal candidate will have a proven track record of driving revenue growth and improving customer satisfaction in leadership roles within Sales and Customer Success. You will be an excellent leader and communicator, with a strong analytical mindset, familiarity with CRM systems and sales analytics tools, and a strategic orientation aligning Sales and Customer Success with overall business objectives.

Your Mission

  • Lead and manage the Global Sales and Customer Success teams on European and North American continents.
  • Implement and oversee sales strategies in an omni-channel environment, encompassing direct sales, B2B sales, and international markets for both hardware and software products.
  • Manage international teams, fostering a collaborative and high-performing culture.
  • Facilitate effective communication within the team and with international clients.
  • Oversee Customer Success operations, ensuring a seamless customer experience.
  • Utilize and maintain a CRM system to track and analyze sales performance.
  • Support team by being present in the office in Leinfelden-Echterdingen 3 to 5 days a week.
  • Engage in international travel as required.
  • Work closely with the VP of Marketing to align sales strategies with marketing initiatives.
  • Work closely with the VP of Finance to align sales strategies with financial goals.
  • Report directly to the co-CEO, providing regular updates on departmental performance.

Your Profile

About you

  • Fluent in written and spoken English.
  • Proven experience managing sales in an omni-channel environment.
  • Equally comfortable operating on a strategic level and operational level.
  • Comfortable with hands-on approach, being a "Do-er" rather than just a manager.
  • Great communicator and team player across different cultures, languages, and time zones.
  • Enthusiastically committed to providing training and mentorship, fostering growth and development among team members.

Experience

  • 5+ years of experience in Sales and Customer Success roles.
  • 5+ years of experience managing people, preferably internationally.
  • Broad experience selling both physical and digital products in an omni-channel environment.
  • Bachelor's degree in Business, Marketing, Industrial Engineering, or equivalent field.
  • Broad experience with CRM and ERP systems.
  • Previous Startup or tech experience or other fast-paced environments.

Why Us?

  • Access to our fully equipped workshop including material and training.
  • Flexible working hours and sensibly coordinated remote work concepts.
  • Employee discounts on Shaper and Festool tools.
  • Very talented, diverse, and international team.

A Few Additional Notes

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about sales and customer success, and have a proven track record of driving revenue growth and improving customer satisfaction, we encourage you to apply for this exciting opportunity.

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