Customer Service Representative for Luxury Automotive Brand
vor 4 Wochen
Customer Service Representative Job Description
At Blu Selection, we are seeking a highly skilled Customer Service Representative to join our team in Berlin. As a Customer Service Representative, you will be responsible for providing world-class service to customers via phone, email, and chat. Your responsibilities will include answering incoming queries from customers, identifying issues, and providing solutions to ensure high levels of customer satisfaction. You will also be responsible for recording data in the CRM system and providing ad-hoc support to your team.
Requirements
- A native level of German and at least a C1 level of English
- Previous experience in luxury Customer Service or the Hotel industry
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skillful at communicating with people
- Having a drive for excellence and professionalism
- Being a real team player and committed to your work
- Having a valid German work permit (required)
What's in it for you?
- Competitive salary
- Full time position with 40h/week
- Permanent contract
- Working in a fast-paced and highly changeable environment
- Being part of the creation of the Customer Interaction Center
- Living in Berlin - The diverse and multinational capital of Germany
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