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Multilingual Customer Care Representative in Lisbon

vor 1 Monat


Berlin, Berlin, Deutschland Cross Border Talents Vollzeit

Are you passionate about using your language and technology skills in a vibrant, multicultural environment? Cross Border Talents is looking for Customer Care Associate fluent in various languages to join our team in Lisbon, Portugal. This role provides a unique opportunity to gain international experience in a beautiful location.

Languages We Are Hiring For:

  • German (Remote in Portugal)
  • Dutch
  • Spanish
  • Italian (Remote in Portugal)
  • French (Remote in Portugal)
  • Turkish (Remote in Portugal)
  • Czech (Remote in Portugal)
  • Estonian
  • Ukrainian
  • Russian
  • Croatian
  • Greek
  • Latvian
  • Danish
  • Finnish
  • Norwegian
  • Swedish
  • Hebrew
  • Polish

Key Responsibilities:

  • Handling Inquiries: Respond to and log consumer inquiries via phone, email, and online chat.
  • Data Entry: Maintain accurate records of consumer interactions and feedback in the customer service database.
  • Complaint Management: Address and log client complaints in accordance with the company's escalation policy.
  • Service Level Agreements: Ensure that all support calls and emails are resolved within the agreed SLAs and properly documented.
  • Troubleshooting: Utilize open questions, support documents, and system training to diagnose and resolve issues.
  • Providing Solutions: Offer recommendations for common issues and frequently asked questions.

Requirements:

  • Education: High School Diploma
  • Language Skills: Native or fluent in one of the required languages
  • English Proficiency: Good level of English (B2)
  • Relocation: Willingness to relocate to Lisbon, Portugal
  • Residency: Must hold EU Citizenship or a Portuguese residence card (Visa sponsorship is not provided)

Benefits:

  • International Experience: Work in a diverse, multicultural environment.
  • Relocation Support: Assistance provided to help you settle in Lisbon.
  • Performance Bonuses: Monthly bonuses based on your performance.
  • Insurance: Private health and life insurance.
  • Annual Leave: 25 days of paid annual leave.
  • Work Hours: 40-hour work week, with 8-hour shifts over 5 days, including rotational shifts.
  • Company Events: Participate in various recreational activities and events sponsored by the company.

This role is ideal for those looking to advance their careers in a supportive, international environment.