Desktop EUC Support Specialist
vor 4 Wochen
We are seeking a skilled Desktop EUC Support Specialist to join our team at Iron Systems. The successful candidate will be responsible for managing desktop devices, including hardware, software, and connectivity incidents, and providing support for end-user desktops, laptops, network printers, and mobile devices.
Key Responsibilities:
- Manage desktop devices incidents through to resolution.
- Provide support for end-user desktops, laptops, network printers, and mobile devices.
- Manage IMAC and desk-side support services.
- Support for Windows 10/11 desktops and laptops.
- Using SCCM for installation and working with AD and SNOW.
- Manage hard and soft break-fix services for laptops and desktops.
- Provide standard and approved hardware and software support and maintenance on desktop devices for their entire lifecycle.
- Support, manage, optimize, and maintain the configuration and installation of desktop devices, including patch updates, hardware replacements, and spares provided by the vendor.
- Analyze Service Desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
- Ensure that each desktop device is installed with the appropriate desktop image.
- Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for desk-side issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available.
Requirements:
- Knowledge and experience on Windows 7 OS.
- Good to have – knowledge in AD and smart hands and feet support.
- Good to have – knowledge and experience of supporting MAC devices and tablets.
- Experience with Service management tool – ex – Service now.
- Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
- It is preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
- Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.
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