Aktuelle Jobs im Zusammenhang mit Customer Service Team Leader - Wiesbaden, Hessen - Bio-Techne
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Customer Service Team Lead
vor 1 Monat
Wiesbaden, Hessen, Deutschland Bio-Techne VollzeitJob Title: Customer Service Team LeaderAt Bio-Techne, we are seeking a highly motivated and experienced Customer Service Team Leader to join our EMEA team. As a key member of our customer-facing team, you will be responsible for driving best practice and efficiencies within the team to deliver outstanding customer service to both external customers and...
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Customer Service Team Lead
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Wiesbaden, Hessen, Deutschland Bio-Techne VollzeitJob Title: Customer Service Team LeaderAt Bio-Techne, we are seeking a highly motivated and experienced Customer Service Team Leader to join our EMEA team. As a key member of our customer-facing team, you will be responsible for driving best practice and efficiencies within the team to deliver outstanding customer service to both external customers and...
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Customer Service Team Lead
vor 3 Wochen
Wiesbaden, Hessen, Deutschland Bio-Techne VollzeitJob Title: Customer Service Team LeaderAt Bio-Techne, we are seeking a highly motivated and experienced Customer Service Team Leader to join our EMEA team. As a key member of our customer-facing team, you will be responsible for leading and managing a team of customer service advisors, providing guidance, support, and ongoing coaching to ensure exceptional...
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Customer Service Team Lead
vor 1 Monat
Wiesbaden, Hessen, Deutschland Bio-Techne VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Bio-Techne. As a key member of our EMEA customer support team, you will be responsible for leading and managing a team of customer service advisors, providing guidance, support, and ongoing coaching to ensure exceptional performance.Key...
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Customer Service Team Lead
vor 1 Monat
Wiesbaden, Hessen, Deutschland Bio-Techne VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Bio-Techne. As a key member of our EMEA customer support team, you will be responsible for leading and managing a team of customer service advisors, providing guidance, support, and ongoing coaching to ensure exceptional performance.Key...
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Customer Service Team Leader, EMEA Operations
vor 2 Wochen
Wiesbaden, Hessen, Deutschland Bio-Techne VollzeitJob SummaryThis role will oversee the management of the customer services team in EMEA, ensuring exceptional customer service delivery from initial contact to after-sales care. The Customer Service Team Leader will drive best practices and efficiencies within the team, promoting a customer-centric mindset and a culture of continuous improvement.Key...
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Customer Service Team Leader, EMEA Operations
vor 1 Woche
Wiesbaden, Hessen, Deutschland Bio-Techne VollzeitJob SummaryThis role will be responsible for leading and managing a team of customer service advisors in the EMEA region. The successful candidate will have previous experience in managing people and teams, with a proven track record of driving best practice and efficiency within a customer-facing environment.Key ResponsibilitiesLead and supervise a team of...
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Customer Service Representative
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Customer Service Team Leader
vor 2 Monaten
About the Role
We are seeking a highly motivated and experienced Customer Service Team Leader to join our EMEA team at Bio-Techne. As a key member of our customer-facing team, you will be responsible for leading and managing a team of customer service advisors, providing guidance, support, and ongoing coaching to ensure exceptional performance.
Key Responsibilities
- Lead and supervise a team of customer service advisors, providing guidance, support, and ongoing coaching to ensure exceptional performance.
- Drive best practice and ensure maximum productivity & utilisation.
- Foster a positive and collaborative team environment, promoting a customer-centric mindset and a culture of continuous improvement.
- Set performance goals and targets for the team, monitoring progress, and providing regular feedback and performance evaluations.
- Support with training new team members in company standards, customer service, and job duties.
- Collaborate with other departments to optimise customer service processes and contribute to the continuous improvement of service delivery.
- Act as a point of escalation for complex customer inquiries or complaints, resolving issues promptly and ensuring customer satisfaction.
Requirements
- Previous experience of managing people/leading and motivating a team.
- Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines.
- A customer-focused mindset with a commitment to continuous improvement.
- Proven customer support & training experience essential.
- Commercial awareness.
- An understanding of supply agreements.
- Able to build relationships and a positive and engaging team environment.
- Need to display an ability to take a logical and analytical approach to solving problems and resolving issues.
- Possess excellent IT skills.
- Industry background helpful but not essential.
About Bio-Techne
Bio-Techne is a leading supplier of life science products to the research industry. We are committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.
