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Guest Services Representative

vor 2 Monaten


Stuttgart, Baden-Württemberg, Deutschland Success Hotel Group Vollzeit

Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Associate to join our team at the Hilton Garden Inn Stuttgart NeckarPark. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience.

Key Responsibilities

  • Process guest arrivals, check-ins, and check-outs in a timely and efficient manner
  • Manage room assignments, key cards, and other guest-related documents
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner
  • Collaborate with the housekeeping, service, and management teams to ensure seamless operations
  • Maintain accurate records and reports, including guest information and hotel statistics

Requirements

  • High school diploma or equivalent required; hotel management or related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Basic computer skills and knowledge of hotel software systems
  • Fluency in German and English languages

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance