Customer Excellence B2C Project Manager and Market Consultant

Vor 5 Tagen


Wetzlar, Hessen, Deutschland Leica Camera AG Vollzeit
About the Role

We are seeking a highly skilled and experienced Customer Excellence B2C Project Manager and Market Consultant to join our team at Leica Camera AG. As a key member of our Customer Excellence Team, you will play a pivotal role in identifying business potentials, monitoring KPIs, and driving the implementation of strategies across markets utilizing our Salesforce B2C CRM capabilities.

Key Responsibilities
  • Develop, execute, and oversee project plans for Customer Excellence initiatives
  • Coordinate cross-functional teams to ensure timely project completion
  • Utilize project management tools to track progress and mitigate risks
  • Collaborate with regional teams to identify growth opportunities and implement initiatives
  • Provide strategic insights to improve lead generation and conversion
  • Ensure consistent implementation of strategies across markets
  • Work with stakeholders to establish and prioritize business objectives
  • Allocate resources based on strategic importance and impact
  • Align market-specific priorities with organizational goals
  • Define market-specific KPIs for evaluating Customer Excellence activities
  • Regularly monitor KPIs to assess performance and identify areas for improvement
  • Implement corrective measures to optimize performance
  • Foster collaboration with HQ sales teams to align efforts with sales objectives
  • Gather feedback to shape Customer Excellence strategy and execution
  • Coordinate joint initiatives to integrate sales and marketing activities
  • Advocate for the adoption of data-driven practices within the organization
  • Utilize data analytics to inform decision-making and improve performance
  • Drive the adoption of data-driven tools to enhance sales and marketing effectiveness
  • Identify CRM and data requirements to support business objectives
  • Assess existing systems and identify opportunities for improvement
  • Collaborate with CRM and data teams to implement solutions
Requirements
  • Bachelor's or Master's degree in Business Administration, Marketing, or related field or minimum 5 years of similar working experience
  • Proven experience in project management within CRM, marketing, or sales
  • Strong understanding of CRM principles and sales funnel optimization
  • Proficiency in project management and collaboration tools like Confluence, Jira, and Teams
  • Excellent communication and stakeholder management skills
  • Analytical and sales-driven mindset with attention to detail
  • Familiar with Google Analytics and MS PowerBI
  • Familiar in using Salesforce Sales Cloud and/or Marketing Cloud
  • Photography knowledge and knowing the premium luxury market is a plus
  • Ability to thrive in a dynamic environment
  • Previous sales experience, especially in e-commerce and retail, is advantageous
What We Offer
  • Modern working environment - in Wetzlar and in many major cities around the world
  • Flexible working hours, combined with the option of mobile working
  • Open, informal corporate culture with plenty of room for new ideas
  • Structured onboarding program and excellent internal development opportunities
  • Last but not least: a fairly remunerated, secure employment relationship and many employee discounts
Next Steps
  • We are very happy about every meaningful application
  • Required information: Desired salary, notice period and desired start date
  • If a profile fits, we will first get to know each other via video call and clarify any open questions
  • If there is mutual interest, we will then meet in person

If we have piqued your interest, please apply online using the link below:



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