Station ACES Manager

About the Role

We are seeking a highly skilled Station ACES Manager to join our team at Amazon Deutschland E2 Transport GmbH - I70. As a key member of our Customer Excellence Systems (ACES) team, you will play a critical role in driving process improvements and ensuring the highest level of customer satisfaction.

Key Responsibilities

• Analyse data and gather feedback from stakeholders to identify inefficiencies in current operations
• Establish frameworks to optimise trade-offs between quality, speed, cost, and other factors
• Share ideas on how processes can be improved
• Regularly review optimality and offer data-led solutions for changes that will see long-term improvements
• Ensure year-on-year, double-digit growth in shipped volume

A Day in the Life

You will focus on strategic objectives, improving efficiency and increasing reliability, and find creative ways to make these happen. You will be part of a team driving major projects to standardise processes and make improvements to operations. This will involve regular contact with senior management and stakeholders to define project requirements and update them on status, risks, and impacts.

You will also create communication plans to bring everyone up to speed with new processes. As a Station ACES Manager, you will be seen as an expert who can make big calls, spotting problems, seeing gaps and inefficiencies, and creating solutions. You will lead a few members of your own team and be involved in managing their daily tasks.

About the Team

As part of the ACES team, we work to continually improve the Amazon Logistics experience. We look after high-impact initiatives and help develop, roll out, and look after logistics-focused projects. Recent examples include launching and expanding micro-mobility delivery across Europe and electric vehicle delivery.

We use data-driven tools to see how we can make processes better and more efficient, or how we can reduce waste across the business. Our team supports field operations to launch new programmes and technology-based solutions across Europe, helping them meet customer demand and drive customer-focused innovation.

We are responsible for raising the bar for our learning teams and making the onboarding experience for Associates, Delivery Partners, and Managers as engaging as possible. We work across a network of 200+ delivery stations to make sure everything from onboarding to delivery methods are as effective as possible.

At its core, we work to make Amazon a safe, enjoyable place for our people and ensure on-time deliveries, always.

Requirements

• A degree in business, engineering, supply chain, transportation, mathematics, economics, physics, or another technical field
• Hands-on experience working in supply chain, transportation, project management, or management consulting
• Able to show evidence of communication skills and management capabilities
• Track record of proven analytical thinking and decision-making
• Demonstrable experience in handling multiple ongoing projects effectively
• Advanced proficiency in Microsoft Excel

Preferred Qualifications

• Track record of process improvement
• Experience in project or programme management
• Experience in analytical tool building
• Advanced knowledge of SQL
• Proficient in data visualisation tools such as Tableau, Power BI, or QuickSight