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Director of Product Design

vor 2 Monaten

Munich, Bayern, Deutschland zooplus SE Vollzeit
About the Role

We are seeking a highly skilled and experienced Director of Product Design to join our team at zooplus SE. As a key member of our leadership team, you will be responsible for shaping the customer experience design vision, strategy, and roadmap for our key products.

Key Responsibilities
  • Lead and Guide the Overall Customer Experience Design Vision and Strategy
  • Develop and maintain product and UX design with stakeholders in product and engineering to ensure design solutions meet customer needs
  • Design and develop UX/UI and product flows across platforms
  • Research user behavior, customer insights, and industry trends to inform product design decisions
  • Lead and Mentor a Team of Product Designers
  • Foster a culture of innovation and creativity
  • Ensure the timely delivery of product design to support critical business requirements
  • Implement and manage design and UX research toolkits
  • Have a broad knowledge of the UX practices
  • Set an example of and encourage positive and constructive communication both within the team and when communicating with other teams
Requirements
  • 10+ years of experience leading product design teams in a tech company, preferably in the B2C pet industry or ecommerce industry
  • Strong understanding of product development and design processes
  • Excellent project management, problem-solving, and communication skills
  • Ability to thrive in an intercultural and diverse team
  • Experience with product design software and tools
  • Experience in driving design strategy and processes
  • Experience in leading design teams with proven ability to hire and grow talent
  • Extensive experience in building products and having an industry knowledge in pet, retail or FMCG industry
  • Experience operating in ambiguity
  • Strong product intuition, showcasing deep user empathy
  • Demonstrated ability to help a team navigate loosely defined problems and complexity into a cohesive vision and strategy
  • Strong experience in building collaborative partnerships across multi-disciplinary teams
  • Excellent communication skills, both written and spoken, with the ability to influence and communicate cross-functionally, interculturally and at all levels of the organization
  • Ability to think and navigate in a fast-paced environment
  • High business development skill set, agile working style, extremely high social skill set, healthy pragmatism
  • Ability to unlock complex issues and to work proactively on proposals, solution thinking
  • Ability to understand customer needs and market requirements to enhance the customer experience
  • Ability to think and react in a high-energy, fast-paced and change driven environment
  • Ability to build trusting relationships with diverse stakeholders
  • Experience in managing high performing international diverse teams
  • High intercultural competence
  • Excellent organizational and leadership skills
  • Willingness to travel
  • University degree in business administration or in a relevant field (e.g., industrial design, product design, engineering, etc.)
Desirable Skills
  • Expertise in UX, UI, Product, Product Design, Research UX
  • Experience with user-centered design principles
  • Adept at user research methods and usability testing
  • Proficient in current design software tools, such as Sketch, Adobe Creative Suite, and Figma
  • Knowledge of coding language and browser capabilities (HTML, CSS, Javascript, React, etc.)
  • Knowledge of Agile and Scrum methodology
  • Understanding of web and mobile standards