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Control Center Operations Specialist
vor 2 Monaten
We are seeking a highly skilled Control Center Operator to join our team at Sky Deutschland GmbH.
Key Responsibilities- Monitoring and Maintenance: Continuously monitor Sky Channels and Services across all distribution channels, with a focus on Platinum content.
- Incident Management: Handle incidents and communicate with external providers and internal departments to ensure timely resolution.
- Process Improvement: Collaborate with the team to improve Sky services and develop reports to support decision-making.
- Communication: Effectively communicate with stakeholders, including external providers and internal departments, to ensure seamless operations.
- Procedure Management: Jointly manage incident, change, and service level management procedures to ensure compliance and efficiency.
- Experience: Minimum 2-4 years of experience in the OTT or pay-TV environment, with a basic knowledge of TV technology.
- Skills: Excellent communication skills, ability to work independently, and strong analytical and conceptual skills.
- Teamwork: Proven ability to work effectively in a team environment and contribute to a positive and inclusive team culture.
- Flexibility: Willingness to work shifts, night shifts, and be on call (7 days/week).
- Language Skills: Proficient in German and English, with the ability to communicate effectively in both languages.
- Free Sky: Enjoy access to all Sky content for free.
- Generous Vacation Policy: 30 days of vacation plus Holiday Buy.
We are an equal opportunity employer and welcome applications from diverse candidates. We believe that a culture of diversity and inclusion drives creativity and innovation, and we are committed to providing a fair and equal workplace for everyone.
