Ecommerce Team Member

vor 1 Tag

Potsdam, Brandenburg, Deutschland DTC Job Vollzeit

We are seeking an Ecommerce Team Member to join our team at DTC Job. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.

About the Role:

This is a fantastic opportunity to work with a private community directly connected with over 200 hot DTC e-commerce companies. You will be part of a dynamic team that is fundamentally working to build in-house teams for these companies by connecting top-tier talent to the right opportunity.

As an Ecommerce Team Member, your primary responsibility will be to assist customers with placing orders, tracking shipments, processing returns, and handling payment issues. You will also be required to resolve product or service problems by clarifying customer complaints, determining the cause of the problem, and selecting the best solution.

You will work closely with other departments such as Sales, Warehouse, and Marketing to resolve customer concerns and provide timely solutions. Your ability to multitask and prioritize effectively in a fast-paced environment will be essential in this role.

Responsibilities:
  • Respond promptly to customer inquiries via email, chat, phone, and social media platforms.
  • Assist customers with placing orders, tracking shipments, processing returns, and handling payment issues.
  • Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, and selecting the best solution.
  • Troubleshoot issues related to account management, order discrepancies, and product information.
  • Escalate unresolved issues to the appropriate internal teams when necessary.
  • Maintain a positive and empathetic attitude towards customers at all times.
  • Update customer records in the CRM system and ensure accurate tracking of all interactions.
Qualifications:
  • High school diploma or equivalent; a degree in Customer Service or a related field is a plus.
  • 1-2 years of experience in customer service, preferably in an e-commerce or retail environment.
  • Strong communication and interpersonal skills with a focus on delivering excellent customer service.
  • Familiarity with CRM software and customer service platforms (e.g., Zendesk, Freshdesk) is a plus.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Problem-solving skills and the ability to work both independently and as part of a team.
Salary and Benefits:

The estimated salary for this role is $40,000 - $60,000 per year, depending on experience. Additionally, you will receive a range of benefits, including exposure to state-of-the-art strategies, tactics, and processes in the DTC space, verified companies, secure payments, direct talent matching, and community and networking opportunities.

We verify each of our companies to ensure they are ready for a hire and can provide you with secure and legitimate opportunities. Our retention program ensures your long-term success in the DTC world.

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