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Data Center Solutions Engineer
vor 2 Monaten
About Corning
Corning is a leading innovator in materials science, shaping the industries we serve and the world we live in. Our commitment to purposeful invention and sustained investment in research and development enables us to solve the toughest challenges alongside our customers.
Our Optical Communications Segment
Our Optical Communications segment has evolved to become a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data, and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments, and individuals for their own use.
Job Summary
We are seeking a highly skilled Applications Engineer, Data Center Solutions EMEA to represent Corning as a Data Center product and system expert across the EMEA region. This role combines a blend of internal and external responsibilities, requiring a candidate with a robust background in network architecture, solid programming skills, and excellent communication abilities.
Key Responsibilities
- Collaborate with external partners and customers to ensure that Data Center network designs align with Corning's product portfolio.
- Validate and generate Bills of Materials (BOMs), Statements of Compliance, and high-level diagrams to support project requirements.
- Provide technical support and deliver training sessions, workshops, and presentations on Corning products directly to end customers, installers, and distribution partners.
- Advise customers about products and their use in various applications, explaining product benefits and determining detailed part number lists necessary for system solutions to fulfill customer RFQs.
- Create datasheets, technical papers, and customer responses as needed.
- Provide pre-sales and after-sales customer support, including product recommendation, system design, system installation training, testing, and troubleshooting at customer sites.
- Provide feedback to development/PLM regarding new product evaluation, product improvements, and compliance to regional standards and norms.
- Manage equipment inventory, such as fiber optic splicing machines, network testing equipment, and other devices, to ensure availability for projects and support activities in EMEA.
- Contribute to the development and implementation of new IT tools or solutions aimed at automating work processes and enhancing team efficiency.
Qualifications and Experience
Required Education
- University Engineering Degree
Required Years and Area of Experience
- Preferred Telecom, IT, or Datacom: 2-5 years
Required Skills
- Strong English writing and speaking skills.
- Data Center or Telecom Network Design knowledge and related proven experience.
- Demonstrated Technical Support Experience (customer-oriented, field solutions, timely responses).
- Ability to effectively communicate technical and complex ideas to both highly technical audiences and individuals with limited technical background.
- Comfortable working in cross-functional team environments and a willingness to collaborate and learn from others.
- Proficiency in programming languages such as Python, JavaScript, Java, Visual Basic, or others.
- Strong computer skills (MS Windows-based: Office365, PowerPoint, Word, Excel, Visio).
Desired Skills
- Good hand skills: basic mechanical/troubleshooting/repair skills.
- Telecom active equipment configuration: Ethernet switches, IP routers, OLT/ONT, etc.
- Project Management skills or certifications such as PMP, ACP, PRINCE2, or similar.
- Strong spoken/written skills: English, German. Any additional EMEA language (French, Spanish, Italian, Arabic, etc.) will be considered as a plus.
Travel Requirements
- Up to 25% of the working time as required. Primarily continental Europe. However, the candidate must be prepared to travel anywhere within the EMEA region, including Israel, the US, or Asia, for support. Flexibility to travel on short notice, requiring overnight stays. Must have proper Visas to allow unrestricted travel. The candidate must possess a current and valid local driving license and a clean driving record to allow renting vehicles as required.
- Hours of work/work schedule/flex-time: Minimum 40-hour week plus travel time as required. Some weekend work or travel required.
