Customer Success Manager

vor 4 Wochen

Berlin, Berlin, Deutschland Vaayu Vollzeit
About Vaayu

Vaayu is a pioneering startup dedicated to decarbonizing retail by empowering brands to track, cut, and credibly communicate their climate impact in real-time. Our cutting-edge platform provides granular, automated, and accurate carbon calculations, leveraging over 600,000 activity-based data points to help brands understand their emissions and take action throughout the value chain to meet their reduction targets.

We believe in the transformative power of technology as a force for good and are seeking game-changers from across Europe (or equivalent time zones) who share our vision of helping retailers reduce 1 gigaton of emissions by 2030. If you're passionate about driving down carbon emissions at scale and want to be part of a team defining state-of-the-art technology, we'd love to hear from you.

Our Values
  • Environmental Stewardship: We prioritize the health of our planet and strive to minimize our ecological footprint.
  • Collaborative Innovation: We believe that collective effort and creativity can drive meaningful change in the retail industry.
  • Honest Communication: We value transparency and authenticity in our interactions with clients, partners, and the wider community.
About the Role

As a Customer Success Manager at Vaayu, you'll play a critical role in ensuring our clients achieve success with our sustainability solutions. You'll be responsible for guiding clients through onboarding, education, and ongoing support, while also advocating for their needs and driving product improvement based on their feedback.

Key Responsibilities
  • Lead client onboarding sessions to ensure seamless adoption of our products or services.
  • Manage client relationships, providing timely and high-quality support to meet their needs.
  • Collaborate with internal teams to ensure alignment on project goals and deliverables.
  • Gather client feedback to drive continuous product improvement and prioritize feature enhancements.
  • Develop and deliver educational resources and sessions to empower clients in maximizing the value of our offerings.
Requirements
  • Bachelor's degree or equivalent experience in a relevant field.
  • 2+ years of experience in customer success or other customer-facing roles, preferably in the sustainability or retail sectors.
  • Strong organizational and communication skills, with the ability to work independently and proactively.
  • Proficiency in English; additional languages are a plus.
  • Currently based in Europe.

Additional useful experience includes a passion for solving climate change, ability to understand and communicate technical concepts effectively, and a passion for sustainability and a desire to contribute to meaningful environmental impact.

Benefits
  • Be part of a dynamic and innovative team committed to making a positive impact on the environment.
  • Competitive compensation.

Vaayu is an equal opportunity employer, committed to reflecting a diverse range of backgrounds, experience, and thinking. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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