Customer Service Representative
vor 4 Wochen
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our global customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.
Key Responsibilities:
- Customer Support: Provide timely and effective support to customers via phone, email, and chat, ensuring their queries are resolved to their satisfaction.
- SAP ERP Operations: Assist in the processing of customer orders, managing inventory, and maintaining accurate records in our SAP ERP system.
- Communication: Develop and maintain strong relationships with customers, colleagues, and other stakeholders, ensuring effective communication and collaboration.
- Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner, escalating complex issues to senior team members as needed.
Requirements:
- Education: Currently enrolled in a Bachelor's or Master's degree program.
- Language Skills: Excellent verbal and written communication skills in English, with the ability to communicate effectively with customers and colleagues.
- Technical Skills: Proficient in using IT systems, with a strong understanding of SAP ERP and Salesforce.
- Soft Skills: Strong problem-solving skills, excellent customer service skills, and the ability to work effectively in a team environment.
What We Offer:
- Remote Work: Work from home with occasional on-site visits to our Wuppertal office.
- Competitive Compensation: A competitive salary and benefits package, including health insurance and retirement plans.
- Professional Development: Opportunities for growth and development, including training and mentorship programs.
At Solventum, we value diversity and inclusion: We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.
Apply Now: If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to careers@solventum.com.
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