Head of Operations Logistics Germany

vor 3 Wochen

Hamburg, Hamburg, Deutschland Just Eat Takeaway Vollzeit
About the Role

This position requires an exceptional leader who can bridge the gap between functional and specialized teams, as well as the City, Country, and HQ teams. We need someone with a strong heart for operations, who is an innovator and can build and mentor strong teams to achieve their full potential.

The Logistics Head of Operations role presents a challenging yet rewarding opportunity at the intersection of analytical and creative thinking, with a significant impact on both our people and our business.

Key Responsibilities:

Strategy and Operations:

  • Develop and champion the strategy with the operations management team and mobilize resources to execute the strategy.
  • Identify and deliver growth initiatives such as geographic expansion, restaurant delivery area optimization, and service time extensions.
  • Be accountable for the quality of delivery service and associated KPIs that impact couriers, customers, and restaurants.
  • Use quantitative and qualitative data to build strategies and inform decision-making.
  • Ensure the delivery service is operated compliantly and with a high regard for the safety of all stakeholders involved.
  • Lead operational efforts with potential 3rd party logistics providers.
  • Identify, assess, and prepare for potential changes in the regulatory environment impacting the business.

Cross-Functional Efforts and Key Stakeholders Management:

  • Partner with the Logistics Country Director to establish the team's strategic objectives and contribute to thought leadership within the global organization.
  • Develop strategic direction and objectives by working closely with cross-functional team members, obtaining their expert advice, and influencing key decision-makers in the organization.
  • Collaborate with the finance team to jointly manage the profit and loss (P&L) outcomes, improve unit economics, achieve profitability targets, and oversee forecasting and budget management with a focus on optimization.
  • Facilitate communication of product and process needs to HQ, working collaboratively with product and engineering teams to address them effectively.
  • Work with Central Operations and other countries' Heads of Operations to develop and share best practices.
  • Support local regulatory concerns and local politics in partnership with our Policy, Legal, and Communications teams.

Talent Management:

  • Lead, manage, and develop a highly engaged and talented team of direct and indirect reports.
  • Champion our culture (Lead, Deliver, Care) and employee brand.
Requirements:
  • Extensive experience within an Operations/Strategic Consultant role.
  • High strategic acumen; logical and quick thinking, with a first-rate attention to detail.
  • Very strong numerical and analytical ability.
  • Excellent communication and stakeholder management skills.
  • Proven track record to deliver and achieve challenging KPIs.
  • Resilience; proven ability to work under pressure, tight deadlines, and adapt to unforeseen circumstances.
  • Self-motivation in a dynamic, ever-changing environment.
  • Demonstrated ability to lead, mentor, and empower diverse teams, attracting top talent.
  • Demonstrable experience identifying, initiating, and executing highly successful strategic and/or operational initiatives.
  • Ability to fuse business, strategy, finance, and legal concepts to lead complex, multi-faceted business.
  • Willingness to travel on a regular basis to Berlin and occasionally spend time with local teams across the country.
  • Experience in social relations with authorities, regulators, unions, and lobbying topics is a plus.
  • Fluency in German and English.

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