Senior Key Account Manager, DSP MEU

vor 1 Woche

Hoppegarten, Brandenburg, Deutschland Amazon TA Vollzeit
About the Role

We are seeking a highly skilled Senior Key Account Manager to join our Amazon Logistics team. As a Senior Key Account Manager, you will be responsible for building and maintaining strong relationships with our Delivery Service Partners (DSPs) to ensure their success and growth within our last mile delivery network.

Key Responsibilities
  • Partner with OTR Safety and OTR Regional Managers to ensure business safety compliance.
  • Guide owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.
  • Support owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only).
  • Coach business owners to run compliant, safe and high performing companies (SLS metric deep dive).
  • Identify workflow inefficiencies and work to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
  • Develop the relationship between Amazon and our DSP partners (DSP sentiment improvements).
  • Communicate alignment to DSP business owners following close collaboration with OTR partners.
  • Be the voice of the DSP within and represent them within the AMZL business.
  • Coach and ensure effective upskilling and utilization of tools.
  • Deep dive to identify customer metric improvement opportunities.
  • Champion the consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.
  • Improve driver standards to protect brand image.
About the Team

Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

Requirements
  • Bachelor's degree.
  • Prior professional experience in Operations, Last Mile or account or relationship management, small business logistics, or retail/vendor/supplier management.
  • Experience working with third party resources on a regional/national scale.
  • Experience working with a contingent workforce in a business with peak seasons.
  • Strong analytical capability track record of digging into data and finding solutions for a variety of operational problems.
  • Flexibility to work occasional non standard working hours as business demands during peak periods.
  • C1+ level of English and German.

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