Customer Service Director

vor 2 Monaten

Bremen, Bremen, Deutschland DTC Jobs Vollzeit
About the Role

We're seeking a highly skilled Customer Service Manager to lead our customer service team at DTC Jobs. As a key member of our team, you will be responsible for developing and implementing customer service strategies that enhance the customer experience and align with our overall e-commerce objectives.

Key Responsibilities
  • Team Leadership: Lead and manage the customer service team, including recruitment, training, performance evaluation, and daily supervision.
  • Customer Service Strategy: Develop and implement customer service strategies that enhance the customer experience and align with our overall e-commerce objectives.
  • Performance Metrics: Monitor and analyze key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction to drive continuous improvement.
  • Customer Communications: Oversee customer communications via various channels, ensuring timely and effective issue resolution.
  • Escalated Issues: Handle escalated customer issues, ensuring that concerns are addressed and resolved quickly and thoroughly.
  • Collaboration: Collaborate with other departments such as Marketing, Sales, and Operations to enhance the customer journey.
  • Product Knowledge: Maintain a thorough understanding of our company's products, services, and promotions to assist the team in resolving customer inquiries.
  • Reporting: Utilize CRM systems and other tools to track and report customer service metrics, providing regular reports to senior management.
  • Industry Trends: Stay up-to-date with industry trends and best practices to continually improve service offerings and the overall customer experience.
Requirements
  • Education: Bachelor's degree in Business Administration, Marketing, or a related field preferred.
  • Experience: 3+ years of experience in a customer service management role, preferably within an e-commerce or retail environment.
  • Leadership: Proven experience in leading and developing customer service teams.
  • Problem-Solving: Strong problem-solving and decision-making abilities with a customer-first mentality.
  • Communication: Excellent written and verbal communication skills.
  • CRM Tools: Experience with CRM tools and customer service software (e.g., Zendesk, Salesforce, Freshdesk).
  • Analytical Skills: Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Multitasking: Ability to multitask and prioritize in a fast-paced environment.
What We Offer
  • Extensive Network: Exposure to state-of-the-art strategies, tactics, and processes in the e-commerce space by our extensive network.
  • Verified Companies: We verify each of our companies to ensure they are ready for a hire and can provide you with secure and legitimate opportunities.
  • Secure Payments: We verify all of the payment arrangements through us to be secure so you don't have to risk getting scammed.
  • Direct Talent Matching: We handpick the best opportunities according to your profile and directly connect you with companies, cutting down the lengthy process of hunting for a job.
  • Community & Networking: In placing, you will be part of a very exclusive community that will grant continued access to connections for limitless networking opportunities.
  • Retention Program: Once placed, we go the extra step in making sure you retain the job and have long-term relationships with our clients for further growth and more.

  • Customer Service Director

    vor 1 Monat

    Bremen, Bremen, Deutschland DTC Jobs Vollzeit

    Customer Service Manager Job DescriptionWe're seeking a seasoned Customer Service Manager to lead our team in delivering exceptional customer experiences. As a key member of our DTC Jobs community, you'll be responsible for developing and implementing customer service strategies that drive business growth and customer satisfaction.Key...

  • Customer Service Director

    vor 1 Monat

    Bremen, Bremen, Deutschland DTC Jobs Vollzeit

    Customer Service Manager Job DescriptionWe're seeking a seasoned Customer Service Manager to lead our team in delivering exceptional customer experiences. As a key member of our DTC Jobs community, you'll be responsible for developing and implementing customer service strategies that drive business growth and customer satisfaction.Key...

  • Customer Service Director

    vor 4 Wochen

    Bremen, Bremen, Deutschland DTC Jobs Vollzeit

    Customer Service Manager Job DescriptionAt DTC Jobs, we're a private community directly connected with over 200 hot DTC e-commerce companies. We're fundamentally working to build in-house teams for these companies by connecting top-tier talent to the right opportunity.As a Customer Service Manager, you'll be responsible for leading and managing the customer...

  • Customer Service Director

    vor 4 Wochen

    Bremen, Bremen, Deutschland DTC Jobs Vollzeit

    Customer Service Manager Job DescriptionAt DTC Jobs, we're a private community directly connected with over 200 hot DTC e-commerce companies. We're fundamentally working to build in-house teams for these companies by connecting top-tier talent to the right opportunity.As a Customer Service Manager, you'll be responsible for leading and managing the customer...

  • Customer Service Director

    vor 1 Monat

    Bremen, Bremen, Deutschland DTC Jobs Vollzeit

    Customer Service Manager Job DescriptionAt DTC Jobs, we're a private community connecting top-tier talent with leading DTC e-commerce companies. As a Customer Service Manager, you'll lead and manage our customer service team, ensuring exceptional customer experiences and aligning with our e-commerce objectives.Responsibilities:Develop and implement customer...

  • Customer Service Director

    vor 1 Monat

    Bremen, Bremen, Deutschland DTC Jobs Vollzeit

    Customer Service Manager Job DescriptionAt DTC Jobs, we're a private community connecting top-tier talent with leading DTC e-commerce companies. As a Customer Service Manager, you'll lead and manage our customer service team, ensuring exceptional customer experiences and aligning with our e-commerce objectives.Responsibilities:Develop and implement customer...

  • Customer Service Director

    vor 2 Monaten

    Bremen, Bremen, Deutschland DTC Jobs Vollzeit

    {"h1": "Customer Service Manager Job Description", "p": "At DTC Jobs, we're a private community directly connected with over 200 hot DTC e-commerce companies. Our mission is to build in-house teams for these companies by connecting top-tier talent to the right opportunity.", "ul": [{"li": "Lead and manage the customer service team, including recruitment,...

  • Customer Service Director

    vor 2 Monaten

    Bremen, Bremen, Deutschland DTC Jobs Vollzeit

    {"h1": "Customer Service Manager Job Description", "p": "At DTC Jobs, we're a private community directly connected with over 200 hot DTC e-commerce companies. Our mission is to build in-house teams for these companies by connecting top-tier talent to the right opportunity.", "ul": [{"li": "Lead and manage the customer service team, including recruitment,...

  • Customer Service Representative

    vor 4 Wochen

    Bremen, Bremen, Deutschland Cross Border Talents Vollzeit

    Customer Service, Content Moderation, and Sales AgentAre you a multilingual talent looking for a new challenge? We are seeking a Customer Service Expert, Content Moderation Enthusiast, and Sales Advisor to join our team at Cross Border Talents in Portugal.Responsibilities:Deliver exceptional customer service to clients from diverse backgroundsImmerse...

  • Customer Service Representative

    vor 4 Wochen

    Bremen, Bremen, Deutschland Cross Border Talents Vollzeit

    Customer Service, Content Moderation, and Sales AgentAre you a multilingual talent looking for a new challenge? We are seeking a Customer Service Expert, Content Moderation Enthusiast, and Sales Advisor to join our team at Cross Border Talents in Portugal.Responsibilities:Deliver exceptional customer service to clients from diverse backgroundsImmerse...

  • Customer Service Team Lead

    vor 2 Wochen

    Bremen, Bremen, Deutschland DTC Jobs Vollzeit

    At DTCjob.com, we're a private community directly connected with over 200 hot DTC e-commerce companies. Our mission is to build in-house teams for these companies by connecting top-tier talent to the right opportunity.As a customer service team lead, you'll be responsible for leading and managing the customer service team, including recruitment, training,...

  • Customer Service Team Lead

    vor 1 Woche

    Bremen, Bremen, Deutschland DTC Jobs Vollzeit

    At DTCjob.com, we're a private community directly connected with over 200 hot DTC e-commerce companies. Our mission is to build in-house teams for these companies by connecting top-tier talent to the right opportunity.As a customer service team lead, you'll be responsible for leading and managing the customer service team, including recruitment, training,...

  • Customer Service Representative

    vor 4 Wochen

    Bremen, Bremen, Deutschland REWE Vollzeit

    Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at REWE. As a Sales Associate, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key Responsibilities:Customer Service: Greet customers, respond to their...

  • Customer Service Representative

    vor 2 Monaten

    Bremen, Bremen, Deutschland REWE Vollzeit

    Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at REWE. As a Sales Associate, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key Responsibilities:Customer Service: Greet customers, respond to their...

  • Leiter Customer

    vor 2 Wochen

    Bremen, Bremen, Deutschland BLG LOGISTICS GROUP AG & Co. KG Vollzeit

    Wir suchen eine aufgeschlossene und engagierte Persönlichkeit zum strukturellen und organisationstechnischen Aufbau einer neuen Abteilung als Leiter Customer & Commercial Service. Wir sind stolz darauf, unseren Kunden mit unserem Know-how und unseren Erfahrungen flüssige Logistikabläufe und maßgeschneiderte Prozesse anbieten zu können.Als Leiter:in...

  • Kundenbetreuer/Customer Service Agent

    vor 3 Wochen

    Bremen, Bremen, Deutschland hsag Heidelberger Services AG Vollzeit

    Kundenbetreuer/Customer Service Agent (w/m/d)Wir suchen einen motivierten Kundenbetreuer/Customer Service Agent (w/m/d) für unsere Abteilung Kundenbetreuung. Als Kundenbetreuer/Customer Service Agent (w/m/d) bist du die erste Anlaufstelle für unsere Kunden und bist für die telefonische und schriftliche Kundenbetreuung verantwortlich.Was erwartet Dich?Du...

  • Kundenbetreuer/Customer Service Agent

    vor 3 Wochen

    Bremen, Bremen, Deutschland hsag Heidelberger Services AG Vollzeit

    Kundenbetreuer/Customer Service Agent (w/m/d)Wir suchen einen motivierten Kundenbetreuer/Customer Service Agent (w/m/d) für unsere Abteilung Kundenbetreuung. Als Kundenbetreuer/Customer Service Agent (w/m/d) bist du die erste Anlaufstelle für unsere Kunden und bist für die telefonische und schriftliche Kundenbetreuung verantwortlich.Was erwartet Dich?Du...

  • Customer Service Representative

    vor 1 Monat

    Bremen, Bremen, Deutschland ZARA Vollzeit

    Join Our Team at ZaraWe are looking for a Sales Assistant to join our team at Zara in Bremen. As a Sales Assistant, you will be responsible for providing excellent customer service, maintaining a high level of product knowledge, and contributing to a positive and engaging store environment.Key Responsibilities:Provide exceptional customer service, ensuring a...

  • Customer Service Representative

    vor 1 Monat

    Bremen, Bremen, Deutschland ZARA Vollzeit

    Join Our Team at ZaraWe are looking for a Sales Assistant to join our team at Zara in Bremen. As a Sales Assistant, you will be responsible for providing excellent customer service, maintaining a high level of product knowledge, and contributing to a positive and engaging store environment.Key Responsibilities:Provide exceptional customer service, ensuring a...

  • Mitarbeiter im Customer Service

    vor 1 Monat

    Bremen, Bremen, Deutschland bindan GmbH & Co. KG Vollzeit

    JobbeschreibungWir suchen einen zuverlässigen Mitarbeiter im Bereich Customer Service für unseren Kunden, der einen Onlineshop betreibt.AufgabenTelefonisches, schriftliches und persönliches Beraten von KundenDurchführen und Betreuen des AftersalesErstellen und Präsentieren von Angeboten und AuftragsanlagenVerwalten verschiedener...