Employee Tech Support Specialist

vor 10 Stunden

Berlin, Berlin, Deutschland AMEX Vollzeit
About the Role

We are seeking a highly motivated and detail-oriented Employee Tech Support Specialist to join our collaborative team at Wayfair. As a key member of our Employee Tech Operational Support Team, you will play a vital role in ensuring the success of our employees by providing technical support and resources.

This is an excellent opportunity to gain hands-on experience in a fast-paced and dynamic environment, working closely with various teams across the organization. You will have the chance to develop your technical skills, learn from experienced professionals, and contribute to the growth and success of our company.

Key Responsibilities
  • Provide technical support to employees across the organization, including troubleshooting and resolving issues with collaboration equipment and IT resources.
  • Assist with the deployment, configuration, and maintenance of loaner equipment, ensuring seamless support for employees.
  • Communicate effectively with employees, colleagues, and stakeholders via various channels, including chat, ticketing systems, and in-person interactions.
  • Troubleshoot and support Ethernet networks (LAN/WAN) and VPN connectivity, ensuring reliable and secure access to company resources.
  • Support on-premises and remote workers, providing timely and effective assistance to meet their technical needs.
  • Process and fulfill requests for access and equipment, ensuring efficient and accurate support.
Requirements
  • A basic understanding of technical terms and troubleshooting skills, with a strong desire to learn and grow in a technical role.
  • Basic understanding of Microsoft technologies, including Active Directory experience, user/computer profiles, and user profiles.
  • A strong sense of customer service, attention to detail, and desire for organization, with excellent communication and interpersonal skills.
  • Understanding of conferencing equipment and experience with Service Now would be an advantage, but not a requirement.
About Wayfair

Wayfair is one of the world's largest online destinations for the home. We are a community of innovators, risk-takers, and trailblazers who celebrate our differences and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all.

We are an equal opportunity employer and do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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