Senior Product Designer, Support Experience

vor 1 Monat

Berlin, Berlin, Deutschland Wolt Vollzeit

We are seeking a seasoned Product Designer to join Wolt’s Support mission. As the international side of Doordash business, Wolt is active in 26+ countries outside of the US and growing.

This role is perfect for a creative thinker who excels in turning ambiguous problems into tangible artifacts. As a design expert in creating delightful interaction design and visually stunning interface, you will inspire the organization through prototyping and storytelling to ensure the final work has maximized impact.

This role can be based in one of our tech hubs in Berlin and Helsinki.

Key Qualifications:

  • Empowering gig workers and creating impact on millions of Wolt customers’ lives every day.
  • High empathy for your audience and can anticipate user needs.
  • Conceptualizing on the fly and collaborating with anyone to get things done.
  • Navigating complex, ambiguous problem spaces to strategically chart a path forward.
  • Crafting delightful, scalable solutions with ambitious design quality from end to end.
  • Thriving in a fast-paced organizational environment.

What We’re Looking For:

  • 7+ years of designing for a consumer or SaaS-related product, understanding what it takes to create elegant, customer-oriented experiences within complex problem spaces.
  • A versatile T-shaped designer who employs a full range of skills, particularly thriving in crafting exceptional interaction design, visual design, and prototyping to turn insights into magical experiences at elevated standards.
  • A strong communicator, comfortable working with stakeholders from operational to technical teams through your day-to-day interactions, storytelling, and communication design.
  • Collaborating across different functions and inspiring teams towards action and empathy for the user, working towards a shared vision and embracing opportunities for improvement.

How We Design:

  • We listen carefully, understanding our users’ problems to create better solutions.
  • We love to collaborate, partnering with product, engineering, and business folks to find elegant but practical solutions to design challenges.
  • We own the problem space, providing thought leadership to inspire and develop the right design direction.
  • We begin with magic and work backwards, establishing a vision of the product area first and making every step a feasible reality with your team.

Additional Information:

The position will be filled as soon as we find the right person. Please include your portfolio with your application. The compensation will be a negotiable combination of monthly pay and equity.

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