Desktop Engineering Manager

vor 2 Wochen

Berlin, Berlin, Deutschland Certara Vollzeit
Job Title: Desktop Engineering Manager

Job Summary:

We are seeking a highly skilled Desktop Engineering Manager to join our team at Certara. As a key member of our IT department, you will be responsible for designing and implementing the processes for imaging, patching, firewall, and provisioning, as well as Microsoft Defender and software deployment. This role involves a wide variety of hardware, including desktops, laptops, printers, and mobile devices.

Key Responsibilities:

* Designs and implements processes for imaging, patching, firewall, and provisioning, as well as Microsoft Defender and software deployment
* Maintains responsibility for the design and implementation of the processes for imaging, patching, firewall, and provisioning, as well as Microsoft Defender and software deployment
* Creates and deploys complex software packages for SOA
* Provides guidelines, knowledge sharing, and best practices around how we can improve processes
* Oversees the work of first-level Desktop Engineers, including providing perspective on possible improvements, ensuring that the outcome of the process is successful, and addressing escalated/complex issues

Requirements:

* At least four (4) years of experience working with Windows 10 and Windows 11, Microsoft Endpoint Configuration Manager, Microsoft Enterprise Desktop Support, Intune, VMWare, Active Directory, Azure, Power Shell, Group Policy Object, Mac OS, Jamf, and Office 365
* Excellent written and interpersonal skills and the ability to communicate effectively and build positive relationships with management, our end-user community, and third-party vendors
* Ability to multi-task and prioritize work, including medium to large projects
* Strong organizational, analytical, and problem-solving skills
* Strong leadership skills with the ability to lead, inspire, and motivate team members
* Highly motivated and independent worker who takes initiative in resolving complex issues
* Deep technical understanding of Windows Desktop x64 operating systems
* Strong troubleshooting mindset (i.e. parsing event log, Sysinternals tools, analyzing memory dumps etc)
* Experience with large-scale desktop deployment tools and techniques in large, distributed organizations
* Scripting ability is highly desired (whether with PowerShell, WMI, VBScript, etc.)
* Experience with IT Maintenance operations, vulnerability remediation & management of endpoints

Additional Requirements:

* Team player with strong analytical skills and the ability to understand and resolve complex problems
* Experience in engineering Large Scale Deployment/Migrations
* Ability to create presentations for business partners and project stakeholders

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