Telecommunications Specialist
vor 2 Monaten
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent at KiKxxl GmbH.
Key Responsibilities
- Establish and maintain effective relationships with existing and potential customers through proactive outreach and communication.
- Provide expert advice, guidance, and support to customers on various telecommunications services, including tariff changes, contract renewals, and optimizations.
- Offer detailed information on products, prices, and tariffs to customers.
- Identify opportunities for upselling and cross-selling to enhance customer satisfaction and revenue growth.
About You
- You possess a pleasant telephone manner and excellent verbal communication skills.
- You are enthusiastic, sales-oriented, and enjoy interacting with people.
- You demonstrate a strong service-oriented mindset and a customer-centric approach.
- You have a friendly, empathetic, and persuasive communication style when interacting with customers.
- You are willing to work in a performance-driven environment and strive for excellence.
- You have a high level of quality awareness and basic computer skills.
Compensation and Benefits
Your monthly salary will be between €2,200 and €3,200, depending on your performance and potential for additional earnings through commissions.
What We Offer
- A comprehensive training program to enhance your skills and knowledge.
- A secure work environment with a diverse and dynamic team.
- A range of attractive benefits, including a bonus scheme, employee assistance program, and opportunities for career growth and development.
Working Conditions
You will work a standard Monday-to-Friday schedule from 11:00 AM to 8:00 PM, with two Saturdays per month from 10:00 AM to 2:00 PM.
Our Commitment to Diversity and Inclusion
KiKxxl GmbH is an equal opportunities employer, committed to creating a welcoming and inclusive work environment that values diversity and promotes equal opportunities for all employees, regardless of age, ethnicity, nationality, gender, sexual orientation, disability, or social background.
