Product Technical Support Specialist
Vor 3 Tagen
As Technical Support Engineer Adhesive and Composite, you will be the primary contact for our customers, handling all technical inquiries and service requests related to our Distribution Network and for direct accounts within our adhesives and composites portfolio. This role requires strong technical knowledge of the market and products in the Composite and Adhesive industry.
Day-to-Day Activities- Act as the primary contact for our customers, handling all technical inquiries and service requests related to our Distribution Network and for direct accounts within our adhesives and composites portfolio.
- Lead technical discussions with internal stakeholders and customers on our adhesive and composite product range.
- Promote new and existing products and technologies to distributor, customers and sales teams through customer visits, exhibitions, trainings.
- Support the innovation pipeline by generating customer insights to define product profiles. Contribute to project follow up, validate technical outcome, and prepare launch packages.
- Investigate product related complaints and coordinate with other functions (e.g. Technology & Innovation, Manufacturing etc.).
- Actively contribute to various sales tools including Technical Data Sheets and support market/ technology watch.
- Represent Huntsman in customer visits, projects meetings, congresses, trade fairs, publications etc.
- Work in close collaboration with sales, marketing, communications and product development teams to follow up technical projects and coordinate with laboratory service request activities.
- Master's degree or equivalent in material science, chemistry, mechanical engineering.
- At least five years of professional experience in an international environment in similar positions. Experience in specialty chemical industry is a plus.
- Excellent written and verbal communication skills with the ability to pass clear and compelling messages at all levels within the organization but also with external stakeholders and customers.
- Ability to combine technical knowledge with business development skills and customer interaction.
- Entrepreneurial mindset; self-driven and highly motivated.
- Exceptional analytical and problem-solving skills with a team player attitude.
- Fluency in English is a must; German and any other language is an asset.
- Good IT and MS Office knowledge.
- Ready to travel and work efficiently from a home office (around 30% travel activities).
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