Strategic Operations Director
vor 1 Woche
At Wolt, we strive for exceptional customer experience and support. Our local customer support teams in various countries ensure timely assistance in multiple languages. To maintain our high standards, we're seeking an experienced Head of Strategy & Operations to improve our operating models across markets.
Key responsibilities include:
- Developing and scaling Wolt's operations model across functions, identifying opportunities for tool, product, and process improvements to support business growth.
- Monitoring operative performance, designing KPIs, identifying trends, and making data-driven business decisions.
- Collaborating with Wolt leadership and cross-functional teams to achieve strategic objectives.
Requirements:
- Proven experience in operations and strategic business development in a fast-paced environment.
- Strong background in strategy and/or business or operations development, either through in-house roles or consultancy.
- Excellent analytical and problem-solving skills, with a bias for action and impact.
- Ability to work independently with limited guidance, delivering successful outcomes through grit and determination.
- Eligibility to work in the EU and willingness to relocate to Helsinki or Berlin.
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