Balenciaga Store Manager

Vor 6 Tagen

Düsseldorf, Nordrhein-Westfalen, Deutschland Balenciaga Germany GmbH Vollzeit

Job Opportunity

We are seeking a professional to manage our concession store in Dusseldorf.

Your Role

The Manager will be responsible for promoting brand engagement and loyalty to clients, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and ensuring compliance with all processes and guidelines set by the HQ/HO.

Key Responsibilities

  • Develop and maintain strong business relationships with internal and external stakeholders to maximise business opportunities and working efficiencies
  • Define, execute and monitor the store action plan to achieve sales targets and KPIs
  • Understand and monitor local business environment including market trends and competition
  • Proactively define opportunities for growth and execute actions accordingly
  • Communicate high quality relevant feedback to HQs/HO and/or store team
  • Create and maintain a positive work environment, consistent with Balenciaga behaviours
  • Build trust and rapport so the team respect you as a strong, fair, reliable leader
  • Provide a clear vision of the goals for the overall team and for the individuals
  • Identify, attract, recruit, develop and retain talent
  • Ensure Balenciaga Signature and Client experience are executed and consistent over time
  • Lead by example conveying Balenciaga behaviours towards clients
  • Know clients and prospects (quantitative and qualitative) to define action plans
  • Attract and recruit new clients from personal network and external partners
  • Develop clienteling mindset and client's loyalty and retention from beginners to VICs
  • Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines
  • Align oneself with 'best practice' and coach the team to respect this way of working
  • Ensure execution of Retail Excellence guidelines in the store
  • Supervise inventory activities and warehouse stock
  • Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness

Requirements

  • Sustained proven experience in a managerial position
  • Significant sales experience in the luxury retail industry
  • Proven experience in successfully managing a team
  • High sensitivity to client experience and loyalty
  • Exceptional client service and interpersonal skills
  • Precise, innovative, organised, adaptable, dynamic
  • Highly available and responsive with a natural curiosity
  • Product and Fashion sensitivity

About Us

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation... - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviours. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

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