German Speaking Hotel Success Consultant

vor 22 Stunden


Hamburg, Hamburg, Deutschland RoomRaccoon Vollzeit

At RoomRaccoon, we're on a mission to revolutionise the hotel industry by providing innovative solutions that empower hoteliers to run their properties more effectively. As a key member of our customer success team, you'll play a crucial role in driving growth and satisfaction for our clients in Germany, Austria, and Switzerland.

About the Role

We're seeking a highly motivated and experienced German-speaking consultant to join our team. Your primary responsibility will be to develop strong relationships with hoteliers, understand their business goals, challenges, and objectives, and provide tailored solutions to enhance their experience with our products.

Your duties will include:

  • Reaching out to hoteliers directly to advise them of the added benefits of RoomRaccoon
  • Delivering demos to interested hoteliers demonstrating the scope of RaccoonPay and its value proposition
  • Developing a deep understanding of our product suite and competitor pricing and offerings
  • Proactively engaging with hoteliers to identify opportunities to optimise and enhance their experiences based on their feedback and usage patterns
  • Serving as the primary point of contact, building strong and lasting relationships with key stakeholders
  • Conducting regular check-ins and status reviews with customers to monitor their progress and satisfaction levels
Requirements

To succeed in this role, you'll need:

  • Fluent German and English language skills
  • At least 3 years of relevant work experience in hotel sales and/or SaaS
  • Strong prioritisation abilities and a drive to revolutionise the hotel industry
  • Patient and empathetic communication skills, with a natural ability to lead conversations and upsell
  • Motivation to work in a high-tech, fast-paced environment with a focus on delivering results under pressure
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary ranging from €50,000 to €70,000 per year, depending on experience
  • Commission-based sales incentives and department bonuses
  • Ongoing training and development opportunities, including formal training and annual hotel experience
  • A dynamic and entrepreneurial work environment with a growing team of professionals

About us: RoomRaccoon is an award-winning hotel management system provider, empowering hoteliers to run their properties more effectively. With a growing team of professionals working from offices around the world, we're committed to innovation and excellence in everything we do.



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