Sales Operations Manager

vor 4 Wochen

Munich, Bayern, Deutschland Amazon Deutschland Transport GmbH Vollzeit
About the Role

We are seeking a highly skilled Sales Operations Manager to support our country lead in Germany and Austria. The successful candidate will be responsible for managing the end-to-end installation and maintenance process for Pickup and Return Points, ensuring timely service rollout, and driving continuous improvement projects to reduce costs and improve customer experience.

Key Responsibilities
  • Manage the installation and maintenance process for Pickup and Return Points
  • Execute service rollout on time
  • Drive continuous improvement projects to reduce costs and improve customer experience
  • Monitor performance of service providers and escalate issues as needed
  • Identify opportunities to improve customer experience and performance, including raising the bar for Operations KPIs
  • Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion
  • Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices
  • Develop materials for service providers and host partners
  • Report on daily, weekly, monthly KPIs and projects to senior leadership
Requirements
  • Bachelor's degree in a related field, such as engineering
  • Relevant experience assessing risks and taking decisions based on assessment
  • Relevant experience analyzing data
  • Tech-literate, with ability to learn new systems quickly
  • Relevant experience managing multiple priorities
  • Full professional proficiency in written and verbal English and German
Preferred Qualifications
  • Experience in program or operations management, working with hardware and software products
  • Demonstrable experience managing cross-functional and regional programs influencing different stakeholders' groups
  • Experience measuring/optimizing performance
  • Experience managing third-party resources on a national scale
  • Knowledge of SQL, advanced Microsoft Excel
  • Six Sigma or Lean certification

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