Aktuelle Jobs im Zusammenhang mit Customer Service and Support Specialist - Munich, Bayern - Personio
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Customer Service Operations Specialist
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IT Support Specialist
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Customer Service Operations Specialist
vor 1 Woche
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Customer Service and Support Specialist
vor 4 Wochen
Are you passionate about identifying customers' needs and finding solutions for them? We are a team who are closer to the clients than anyone else in the company and encourage our customer relationships to live up to their full potential.
As a Customer Service and Support Specialist, you will support us in providing our customers with the best possible product experience and service quality. Your responsibilities will include managing customer projects, setting up payroll integrations in customer accounts, introducing our customers on the usage of payroll integrations, and handling customer inquiries.
Key Responsibilities:
- Customer Projects: You will be responsible for your own customer projects and support the projects of your team members.
- Technical Setups: You will set up payroll integrations in customer accounts.
- Customer Support: You will introduce our customers on the usage of payroll integrations and handle customer inquiries.
- Knowledge Management: You will adapt Confluence knowledge articles and presentations for the team.
Your Learnings:
- Improve your resilience and boost your self-confidence by dealing with several stakeholders and/or customers.
- Get creative and use your knowledge by analyzing technical problems and developing efficient solutions.
- Get company-wide insights by supporting cross-departmental projects and working with different stakeholders.
- Set a milestone for your future career by gathering significant working experience and connecting with colleagues from different backgrounds.
Requirements:
We are seeking interns and working students who effectively communicate and strengthen relationships with our customers. This includes the ability to listen to and understand their needs, and present solutions and products effectively.
Hard Skills:
- You are a registered student in an area such as Business Administration, Economics, or a comparable course of study.
- You ideally have first experience in the areas of human resources, SaaS Sales, customer service, and/or in the startup industry.
- You have experience in creating analysis in Microsoft Excel or Google Sheets.
- German is a must as we communicate with German customers only - but nevertheless English is our company language.
Soft Skills:
- You demonstrate excellent people skills with strong communication and interpersonal expertise.
- You have strong problem-solving skills and are able to adapt to changing situations and customer needs.
- You are characterized by a structured and analytical way of working, with which you also solve complex tasks in a goal-oriented manner and accept new challenges.
- You show a high degree of proactiveness, diligence, and a get-stuff-done mentality.
About Personio:
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
- International team from all over the world, with the flexibility to work from any of our 7 offices across Europe.
- Flexible working arrangements, individually plan the 50% with your team.
- Choose a subsidy for public transportation or a gym membership.
- No matter where you are in your life right now – after a gap year or during your studies – we offer both mandatory and voluntary internship opportunities.
- Enjoy stylish, open office spaces with coffee, drinks, snacks, and fresh fruit in every central location.
Salary:
We offer a competitive salary and benefits package, including a salary of €16-17 per hour for working students and €2,160 per month for interns.
