Helpdesk Administrator

About the Role:

• Provide exceptional customer service and support to users through various communication channels.
• Manage and resolve IT helpdesk tickets in a timely and efficient manner.
• Collaborate with internal teams to ensure user satisfaction and resolve complex issues.
• Participate in shift schedules to ensure 24/7 helpdesk coverage.
• Qualify and assign tickets to appropriate teams or vendors based on expertise and availability.

Key Responsibilities:

• Receive and address user inquiries and issues via phone, email, or in-person.
• Escalate complex issues to senior technicians or management as needed.
• Document and track user interactions and issue resolutions.
• Contribute to the development and implementation of helpdesk processes and procedures.

Requirements:

• Completed technical training or equivalent experience.
• Prior experience in user helpdesk or customer support is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits:

• Full-time position with competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.