German Speaking Customer Service Representative

Vor 4 Tagen


Stuttgart, Baden-Württemberg, Deutschland Patrique Mercier Recruitment Vollzeit
Customer Care Specialist - German Language

Patrique Mercier Recruitment is seeking a highly skilled Customer Care Specialist to join our team. As a German Language Customer Care Specialist, you will be responsible for providing exceptional support to our German-speaking clients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:
  • Respond to customer inquiries via various channels, including phone, email, and live chat, utilizing strong communication skills and product knowledge.
  • Provide thorough and accurate information regarding products, services, and policies, demonstrating a high level of product expertise.
  • Assist customers in resolving issues, complaints, and questions with a courteous and professional demeanor, ensuring customer satisfaction and loyalty.
  • Accurately log customer interactions into the CRM system, maintaining accurate records and metrics.
  • Work collaboratively with team members to enhance service delivery, sharing knowledge and best practices to drive results.
  • Maintain an up-to-date knowledge of product offerings and company procedures, staying current on industry trends and developments.
Requirements:
  • Fluency in German and English, with outstanding written and verbal communication skills, and the ability to communicate complex information in a clear and concise manner.
  • Previous experience in customer service is preferred, with a proven track record of delivering exceptional customer experiences.
  • Strong problem-solving skills and a proactive attitude toward customer inquiries, with the ability to think critically and resolve complex issues.
  • Exceptional interpersonal skills and a commitment to customer satisfaction, with the ability to build strong relationships with customers and colleagues.
  • Proficient in using computer applications and customer support software, with the ability to learn new systems and technologies quickly.
  • Ability to handle multiple tasks in a fast-paced environment, with a high level of adaptability and flexibility.
  • Detail-oriented and dedicated to providing high-quality service, with a strong focus on accuracy and attention to detail.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)


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