Retail Store Team Lead
vor 3 Wochen
We are seeking a highly skilled and motivated leader to join our team as a Store Manager at C.P. COMPANY. As a Store Manager, you will be responsible for managing the team members, ensuring excellent customer service, and driving sales growth. Your key responsibilities will include:
Responsibilities:
• Manage staff performance, shifts, duties, holidays, and absences.
• Coach, lead, and develop your team to ensure an extraordinary customer experience and continuously strengthen our brand.
• Complete store operational requirements by scheduling and assigning employees, and following up on work results.
• Ensure relevant training of team members and a common understanding of C.P. COMPANY's vision, mission, and values.
Targets and Results:
• Maximize sales potential to meet monthly sales goals.
• Focus on achieving KPIs, sales targets, and results.
• Sales reporting and analytics.
• Knowledge and correct execution of company procedures.
• People Management.
• Contribute to team effort by accomplishing related results as needed.
• Maintain awareness of market trends in the retail industry, understanding upcoming customer initiatives, and monitoring what local competitors are doing.
Retail Operations:
• Guarantee the image of the store and the people at the highest standard at any time according to the Company guidelines.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Manage stock levels and help the HQ make key decisions about stock control.
• Respond to customer complaints and comments.
• Monitor the team and ensure up selling and cross selling techniques are mastered.
• Manage administration tasks and reporting.
• Guarantee effectiveness of returns, repairs, and claims procedures.
• Guarantee store operations: stock delivery, replenishment, regular and year-end inventories, pricing and discount policy, and any other legal requirements.
• Ensure daily cleaning is of high standard and that all furniture is properly maintained.
• Ensure standards for quality, customer service, and health and safety are met.
• Ensure all visual merchandising practices are executed.
• The ideal candidate will have great written and verbal communication skills, be fluent in English, and have a natural talent for motivating and developing teams. A minimum high school diploma, GED, or equivalent education is required, along with 3-5 years of retail sales experience and retail management experience. The candidate should also have excellent organizational, time management, prioritization, and multitasking skills, as well as basic math skills necessary to complete orders, calculate inventory, and manage cash registers. The ideal candidate will also be able to give clear directions and set expectations for staff and demonstrate the ability to lead by example. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.
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