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Customer Experience Associate

vor 2 Monaten


RamsteinMiesenbach, Rheinland-Pfalz, Deutschland Exchange Vollzeit
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service and driving sales growth through proactive and customer-focused behaviors and actions.

Key Responsibilities:
  • Provide high-level customer satisfaction through excellent service, greeting each customer upon contact and/or line of sight, assessing their needs, suggesting alternative options, and providing resolution.
  • Provide product knowledge through superior sales skills to serve the customer in one or more sales areas, utilizing and adhering to merchandise presentation standards.
  • Assist customers with completing price changes, special orders, online orders, and rain checks, as well as provide assistance with military uniform dress requirements, insignia, and new items.
  • Actively communicate/promote the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
  • Operate a cash register or other sales-related equipment to enter new accounts, conduct sales, refunds, or similar transactions, verifying and accepting multiple tenders for payment and making change with accuracy and zero variance tolerance.
  • Assure compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory, practicing loss prevention procedures and alerting security and management of potential problems that may involve fraud, waste, and abuse.
Requirements:
  • Completion of high school or the equivalent.
  • Retail experience, demonstrated willingness, and potential for additional responsibility.
Benefits:
  • Comprehensive medical and dental plans.
  • Flexible Spending Accounts.
  • Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA).
  • Short-Term and Long-Term Disability.
  • Basic Associate Life Insurance and Supplemental Associate Life Insurance.
  • Personal Accident Insurance and Dependent Life Insurance.
  • Long-Term Care.
  • Retirement (Pension) Plan and Exchange 401(k) Plan.
About Us:

The Exchange is a leading retailer on US Army and Air Force installations worldwide, offering a wide range of products and services to our customers. We are committed to delivering exceptional customer service and driving sales growth through innovative and customer-focused strategies.