Customer Success Manager
vor 11 Stunden
{"h2": "Drive Customer Success at Paymenttools", "p": "At Paymenttools, we're revolutionizing the payment landscape for retailers in Europe. With over 4.4 billion visitors per year across our 15,000+ stores and travel agencies in 21 countries, we understand what consumers and merchants need when exchanging goods for money. Our mission is to make payments seamless and invisible, linking them with value-added services within a reliable identity service framework. We blend cutting-edge technology with stringent security to protect sensitive payment data while fostering innovation in a cloud-native tech environment.", "ul": [{"li": "Manage rollout projects for customers, including project management and customer communication"}, {"li": "Handover into the operational customer support process after rollout"}, {"li": "Identify customer needs and develop solutions to optimize their experience"}, {"li": "Ensure customer satisfaction through proactive support and issue resolution"}, {"li": "Monitor and analyze customer data to measure performance and take appropriate actions for improvement"}, {"li": "Collaborate closely with internal teams to understand customer requirements and ensure they are met"}, {"li": "Conduct training and workshops for customers to enhance their product knowledge and effectiveness"}], "h2": "Your Experience", "ul": [{"li": "Previous project management experience is a must"}, {"li": "Analytical skills that enable you to interpret data and derive insights for improving customer performance"}, {"li": "Targeted customer communication, you are a great communicator and liaise between the business and customer effectively"}, {"li": "Excellent interpersonal and communication skills to effectively interact with customers at all levels"}, {"li": "Team orientated and ability to work in a dynamic environment"}, {"li": "Experience in the area of e-commerce or rollout software projects would be a plus"}, {"li": "Technical knowledge is an advantage but not required (in regards to payment processes)"}, {"li": "You are fluent, engaging and to the point in written and spoken German and English at all levels of the organization"}], "h2": "Our Benefits", "ul": [{"li": "Deutschland ticket, subsidized subscription"}, {"li": "1,000 euro annual learning and development budget + internal training platforms"}, {"li": "Discounts on travel, fashion, technology, and more through our corporate benefits"}, {"li": "REWE discount card for REWE group retailers"}, {"li": "JobRad, affordable bicycle leasing"}, {"li": "Company pension plan"}, {"li": "Insurance services"}], "h2": "Perks of working with us", "ul": [{"li": "Hybrid working environment"}, {"li": "Flexible working hours that fit your workflow, your time matters"}, {"li": "Responsibility from day one"}, {"li": "Work with modern and agile software such as Google Workspace, Slack, Asana, Jira, Lattice, Miro and Confluence"}, {"li": "Company events including Hackathons and Company Days"}, {"li": "Ask us more about these"}], "p": "Driven by innovative ideas, supported by state-of-the-art technologies, and with a partnership-oriented approach, we will become a Payment Operating System."}
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Customer Success Manager
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland NX Technologies VollzeitJob Overview:The Customer Success Manager plays a pivotal role in fostering and enhancing customer relationships throughout their journey with our organization. This position is crucial for ensuring that clients derive maximum value from our services.Key Responsibilities:Customer Success Advocate: Oversee and enhance customer interactions from initial...
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Customer Success Manager
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland NX Technologies VollzeitJob Overview:The Customer Success Manager plays a pivotal role in enhancing and maintaining customer relationships throughout their journey with our organization. This position is essential for ensuring that clients derive maximum value from our offerings.Key Responsibilities:Customer Success Advocate: Oversee and nurture customer relationships, ensuring...
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Customer Success Manager
vor 3 Wochen
Köln, Nordrhein-Westfalen, Deutschland NX Technologies VollzeitJob Overview:The Customer Success Manager plays a pivotal role in fostering and enhancing customer relationships throughout their journey with our organization. This position requires a proactive approach to ensure that clients receive the utmost value from our services.Key Responsibilities:Customer Relationship Management: Oversee and nurture customer...
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Customer Success Manager
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland NX Technologies VollzeitJob Overview:The role of a Customer Success Manager is pivotal in enhancing and sustaining customer relationships throughout their journey with our services. This position requires a proactive approach to ensure clients achieve their desired outcomes.Key Responsibilities:Client Relationship Management: Oversee and nurture customer relationships from initial...
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Senior Customer Success Manager
vor 19 Stunden
Köln, Nordrhein-Westfalen, Deutschland GUURU Vollzeit{"h1": "Senior Customer Success Manager bei GUURU", "p": "Wir suchen einen erfahrenen Kundenbeauftragten, der unsere Kunden erfolgreich betreut und unsere Software-Lösung GUURU weiterentwickelt. Als Senior Customer Success Manager bist du verantwortlich für die Selbstständige Betreuung eines Portfolios von rund 20 Kunden. Du agierst als Player-Coach für...
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Senior Customer Success Manager
vor 19 Stunden
Köln, Nordrhein-Westfalen, Deutschland GUURU Vollzeit{"h1": "Senior Customer Success Manager bei GUURU", "p": "Wir suchen einen erfahrenen Kundenbeauftragten, der unsere Kunden erfolgreich betreut und unsere Software-Lösung GUURU weiterentwickelt. Als Senior Customer Success Manager bist du verantwortlich für die Selbstständige Betreuung eines Portfolios von rund 20 Kunden. Du agierst als Player-Coach für...
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Customer Success Manager
Vor 4 Tagen
Köln, Nordrhein-Westfalen, Deutschland Catch GmbH VollzeitÜberblickAls erfahrener Customer Success Manager bei Catch GmbH bist du verantwortlich für die Steigerung der Kundenzufriedenheit und die Maximierung der Conversion von Testphasen zu Jahresverträgen. Du entwickelst und umsetzt Strategien zur langfristigen Bindung unserer Kunden und arbeitest eng mit dem Vertriebsteam zusammen, um Upselling-Möglichkeiten...
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Customer Success Manager
Vor 4 Tagen
Köln, Nordrhein-Westfalen, Deutschland Catch GmbH VollzeitÜberblickAls erfahrener Customer Success Manager bei Catch GmbH bist du verantwortlich für die Steigerung der Kundenzufriedenheit und die Maximierung der Conversion von Testphasen zu Jahresverträgen. Du entwickelst und umsetzt Strategien zur langfristigen Bindung unserer Kunden und arbeitest eng mit dem Vertriebsteam zusammen, um Upselling-Möglichkeiten...
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Senior Customer Success Manager
Vor 3 Tagen
Köln, Nordrhein-Westfalen, Deutschland GUURU VollzeitBeschreibung der RolleAls Senior Customer Success Manager bist du für die selbstständige Betreuung eines Portfolios von rund 20 Kunden verantwortlich. Der Hauptanteil der Kundenbasis ist in der DACH-Region, wir wachsen jedoch stark außerhalb von DACH, wodurch laufend neue Länder und Sprachregionen hinzukommen. Du agierst als player-coach für noch...
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Customer Success Manager
Vor 4 Tagen
Köln, Nordrhein-Westfalen, Deutschland vub GmbH VollzeitAbout vub GmbHvub GmbH is a leading provider of specialized information and e-commerce solutions, serving top clients from the business and public sectors. Our company is committed to innovation, quality, and exceptional customer service.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. As a key...
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Customer Success Manager
Vor 4 Tagen
Köln, Nordrhein-Westfalen, Deutschland vub GmbH VollzeitAbout vub GmbHvub GmbH is a leading provider of specialized information and e-commerce solutions, serving top clients from the business and public sectors. Our company is committed to innovation, quality, and exceptional customer service.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. As a key...
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Customer Success Manager
Vor 3 Tagen
Köln, Nordrhein-Westfalen, Deutschland talentsconnect AG VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at talentsconnect AG. As a key account specialist, you will be responsible for delivering exceptional customer experiences and driving business growth.You will work closely with our customers to understand their business objectives and provide tailored solutions to meet...
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Customer Success Manager
Vor 3 Tagen
Köln, Nordrhein-Westfalen, Deutschland talentsconnect AG VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at talentsconnect AG. As a key account specialist, you will be responsible for delivering exceptional customer experiences and driving business growth.You will work closely with our customers to understand their business objectives and provide tailored solutions to meet...
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Customer Success Manager
Vor 6 Tagen
Köln, Nordrhein-Westfalen, Deutschland talentsconnect AG VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at talentsconnect AG. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention.You will work closely with our customers to understand their business goals and objectives, and provide strategic guidance on how to...
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Customer Success Manager
Vor 7 Tagen
Köln, Nordrhein-Westfalen, Deutschland talentsconnect AG VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at talentsconnect AG. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention.You will work closely with our customers to understand their business goals and objectives, and provide strategic guidance on how to...
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Customer Success Manager
Vor 6 Tagen
Köln, Nordrhein-Westfalen, Deutschland Paymenttools VollzeitAbout PaymenttoolsWe are a leading payment solutions provider in Europe, serving over 15,000 stores and travel agencies across 21 countries. Our mission is to transform the payment landscape for retailers, making payments seamless and invisible while linking them with value-added services within a reliable identity service framework.Job SummaryWe are seeking...
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Customer Success Manager
vor 1 Woche
Köln, Nordrhein-Westfalen, Deutschland Paymenttools VollzeitAbout PaymenttoolsWe are a leading payment solutions provider in Europe, serving over 15,000 stores and travel agencies across 21 countries. Our mission is to transform the payment landscape for retailers, making payments seamless and invisible while linking them with value-added services within a reliable identity service framework.Job SummaryWe are seeking...
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Senior Customer Success Manager
vor 1 Woche
Köln, Nordrhein-Westfalen, Deutschland GUURU VollzeitBeschreibung der RolleAls Senior Customer Success Manager bist du verantwortlich für die selbstständige Betreuung eines Portfolios von rund 20 Kunden. Der Hauptanteil der Kundenbasis ist in der DACH-Region, wir wachsen jedoch stark außerhalb von DACH, wodurch laufend neue Länder und Sprachregionen hinzukommen. Du agierst als player-coach für noch...
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Customer Success Manager
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Air Partner VollzeitAre you an experienced Customer Account Manager looking for a dynamic opportunity to leverage your sales and brokerage expertise? Air Partner is on the lookout for an Account Manager to join their team, focusing on achieving revenue and profitability targets while managing high-value clients.Key Responsibilities:Meet and exceed annual performance...
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Customer Success Professional
vor 2 Wochen
Köln, Nordrhein-Westfalen, Deutschland talentsconnect AG VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Professional to join our team at talentsconnect AG. As a key member of our organization, you will be responsible for driving customer satisfaction and growth.Key ResponsibilitiesCustomer Advocacy: Act as the primary point of contact for a defined customer base, providing expert guidance and...
