Position Overview

Become a Key Player in a Leading IoT Firm as a Customer Support Specialist

Identiv IoT stands at the forefront of IoT innovation, dedicated to converting everyday items into intelligent, interconnected devices. With a vast footprint across a multitude of IoT applications, our cutting-edge solutions effectively link tangible objects to their digital counterparts, fostering enhanced global connectivity and driving technological advancements. Leveraging our powerful cloud infrastructure, we provide customized experiences tailored to the distinct needs of our clientele. At Identiv IoT, we emphasize rapid responses to client inquiries, consistently advance the frontiers of IoT technology, and uphold the highest standards of quality in all our products and services.

If you are enthusiastic about influencing the evolution of IoT technology, we invite you to consider a role with Identiv IoT and contribute to our vibrant team.

Core Values at Identiv IoT

Innovation Leadership: Propel the industry forward in IoT technology, crafting intelligent solutions that transform ordinary items into smart devices.

Reliable Connectivity: Connect the physical and digital worlds, ensuring straightforward and dependable interactions.

Security First: Prioritize the protection of data in all our offerings, ensuring integrity and safeguarding against cyber threats.

Commitment to Sustainability: Dedicated to eco-conscious solutions that enhance operational efficiency while reducing environmental footprints.

Role Responsibilities

The Customer Support Specialist is integral to delivering outstanding customer service by addressing inquiries, resolving challenges, and providing essential information to guarantee a satisfying customer journey. This role necessitates close collaboration with various teams to ensure operational excellence, customer satisfaction, and retention.

• Serve as the primary liaison for customers, managing inquiries and issues while delivering information for a positive customer experience.
• Facilitate communication among Sales, Customer Support, and the Factory, fostering teamwork and seamless operations.
• Assist the Sales Team throughout the sales cycle, providing knowledgeable support and maintaining comprehensive product expertise.
• Evaluate customer data to uncover trends, preferences, and opportunities for enhancement, contributing to an improved customer experience.
• Oversee the complete support process, ensuring effective customer assistance from initial contact to resolution.
• Build strong customer relationships by deepening product knowledge, acting as a trusted advisor, and ensuring transparency.
• Deliver personalized support and customized solutions based on individual customer needs.
• Help customers resolve issues swiftly and effectively.
• Proactively provide customers with relevant product documentation to mitigate potential challenges.
• Coordinate project initiatives related to customer support enhancements, data collection, and organization.
• Effectively onboard new clients, offering guidance, training, and support for a smooth transition.
• Champion customer needs within the organization and foster customer loyalty through exceptional service.

Qualifications

• High school diploma or equivalent required; prior experience in Customer Service or Sales Support is preferred.
• Seeking a well-organized, goal-driven individual with strong problem-solving abilities and a creative mindset.
• Excellent verbal and written communication skills to engage effectively with customers and internal teams.
• Passion for nurturing customer relationships and fostering loyalty.
• Aptitude for analyzing customer data and making informed recommendations for enhanced experiences.
• Experience in project management, multitasking, and meeting deadlines.
• Basic technical knowledge and proficiency in CRM software and helpdesk systems.
• Team-oriented with effective collaboration skills.
• Adaptability to shifting priorities and dynamic environments.
• Flexibility to manage communications across various time zones.
• Experience with Salesforce CRM and/or NetSuite ERP systems is advantageous.

Preferred Attributes

• Proactive approach, demonstrating initiative and a collaborative spirit.
• Strong character and a team-focused mindset.
• Commitment to working efficiently towards objectives.
• Exceptional problem-solving skills and clear communication abilities.
• Resilience in fast-paced, dynamic settings.
• Integrity, honesty, and ethical conduct.
• Commitment to continuous learning and personal growth.
• Embrace of diversity and inclusivity.
• Confident decision-making and potential for leadership.
• Focus on delivering exceptional customer experiences and service.
• Positive demeanor and enjoyment in the workplace.

Employee Benefits