Technical Support Specialist with Customer Focus

Overview:

We are seeking an experienced Technical Support Specialist with a strong customer focus to join our team at Gi Group Deutschland GmbH. This role will be based in Waldbronn, providing administrative support to customers and ensuring seamless issue resolution.

About the Role:

The successful candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and meet deadlines.

Key Responsibilities:

• Customer Service: Provide exceptional support to customers via phone, email, and chat
• Troubleshooting: Analyze and resolve complex technical issues with products
• Collaboration: Work with cross-functional teams to ensure efficient issue resolution
• Record Keeping: Maintain accurate records and data related to customer interactions

Requirements:

To be considered for this position, you will need a Bachelor's degree in Computer Science or a related field, as well as a minimum of 3 years' experience in technical support or customer service.

What We Offer:

• A competitive salary of €45,000 per year
• A dynamic and supportive work environment
• Ongoing training and professional development opportunities
• A comprehensive benefits package

Additional Benefits:

This role offers a unique opportunity to develop your skills and knowledge in a fast-paced environment, while also enjoying a competitive salary and comprehensive benefits package.