TechOps Generalist

Transforming Energy with TechOps

We're a technology company focused on creating a smart, sustainable energy system. Our operating system for energy is transforming the industry around the world in a way that benefits everyone.

What We Do:

• Build the most AI-driven, innovative, forward-thinking platform for energy management.
• Optimize resources, deliver cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications.

Why We Do It:

Future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Our TechOps Team:

We're building a small and efficient TechOps team at Kraken. We're looking for an ambitious, knowledgeable, and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way.

What You'll Do:

• Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible.
• Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems.
• Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.
• Continually find opportunities to automate our processes and improve the user experience.
• Empower our people to help themselves by designing and building self-service solutions.
• Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control.
• Managing supplier relationships and the procurement process for SaaS and hardware.
• Lead and manage complex technical projects with multiple stakeholders from around the business.

What You'll Need:

• Experience leading on a range of technical projects across various technologies and platforms.
• Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks.
• Comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time.
• Experience working with multiple teams and managing multiple stakeholders.
• Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices.
• Experience with Identity & Access Management systems like Okta or Microsoft Entra.
• Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML.
• An understanding of identity provisioning technologies such as SCIM.
• Experience of designing and installing office networks - we use Cisco Meraki.
• A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing.

Our Benefits:

• An internationally positioned team with flat hierarchies and open and transparent communication.
• We rely on flexible working hours.
• Share options: You will have the opportunity to participate in the international success of Octopus Energy Group Ltd. through share options.
• Language connects: Take your English skills to the next level with Preply, our corporate language training provider.
• For more exercise: Lease your favourite bicycle from us at a low price.
• For a healthy work-life balance: train with Wellpass in over 6000 sports and health facilities all over Germany.
• Eating makes you happy: We'll give you a monthly allowance of 108,45€ for your daily lunch (easily via app).
• For a relaxed commute to work: We reimburse you for public transport costs.
• One less thing to worry about: we'll cover some of your childcare costs.
• Whether online or offline - team cohesion and joint events are part of our everyday working life.
• A stylish working environment in our Berlin office close to Moritzplatz in Kreuzberg.
• For a secure future: the opportunity to take out a company pension scheme through us.