AI Engineer for Ecommerce Platforms

Vor 5 Tagen


Berlin, Berlin, Deutschland Hoola Vollzeit

Hoola is revolutionizing customer interactions, bridging the gap between support and marketing in the commerce industry.

We empower eCommerce brands to build AI-driven service conversations, unlocking new marketing opportunities. Our unique position is built on two core beliefs:

  1. Customer Experience is being reimagined, merging support and marketing into a single category of tools powered by AI.
  2. Support data is normally lost, but not with Hoola. We scan conversations for actionable insights and relevant data to be used later in marketing by the same AI agents.

We're pioneering a new way forward for businesses to reach and support their customers.

Key Responsibilities
  • Working on our internal messaging platform from inception to polishing existing features.
  • Building out AI Skills for ecommerce use cases.
  • Creation of new channels and integrating with existing support solutions.
  • Work on our marketing Broadcast platform and adding new channels.
  • Add new features/nodes to our canvas-based flowbuilder engine.
  • Setting up our public API and internal events system.
  • Add sections to our analytics around revenue, AI resolution rates, and more.
Requirements
  • We're using TypeScript across the board, and are utilizing:

Backend: Fastify, Postgres/ScyllaDB/Redis, NATS

Frontend: Vue + Vuetify, Vue Flow (Canvas)

Benefits
  • You'll join a small team that heavily influences the product.
  • This role offers exciting and challenging work, building the foundations of Hoola.
  • You'll work directly with the founders from our coworking space in Berlin.
  • A competitive package, including equity, to share in Hoola's growth.

We prioritize experience and motivation over academic qualifications. Talent isn't always reflected in formal credentials. We're an Equal Opportunity Employer, making decisions based on merit alone.



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