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Berlin, Berlin, Deutschland Parcel Shuttle Vollzeit
What to Expect at Parcel Shuttle
  • At Parcel Shuttle, we embrace innovation and offer a high degree of creative freedom in our daily operations.
  • You will collaborate with a team of motivated, skilled individuals who are dedicated to developing effective solutions.
  • Our workforce is diverse, comprising over 100 individuals speaking 33 languages, with a gender balance of 41% female, an average age of 33 years, and a variety of interests.
  • We pride ourselves on a supportive work environment that encourages autonomy, a flat organizational structure, and opportunities for professional development.
  • Our hybrid work model includes regular team days to enhance collaboration and strengthen interpersonal relationships.
  • Employees can work remotely for up to 12 weeks annually.
  • Enjoy 27 vacation days based on a 5-day work week.
  • We offer a kindergarten subsidy and a company pension plan.
  • Participate in team breakfasts, wellness classes, company runs, and other social events. Snacks, beverages, and a variety of coffee options are always available.
  • Experience outstanding flexibility and work alongside the best colleagues.

About the Customer Success Team:

The primary objective of our team is to ensure that both new and existing clients achieve their goals and enjoy a positive experience with our services. We provide guidance and continuous support, from facilitating seamless initial implementations to nurturing long-term relationships.

We are seeking a Business Analyst to enhance customer engagement strategies by analyzing data to uncover trends, preferences, and challenges, proactively addressing issues to optimize customer satisfaction and retention.

Your Responsibilities
  • Gather and analyze data from various dashboards and databases to produce detailed reports.
  • Identify trends and patterns in product performance and customer data.
  • Generate actionable insights and recommendations to enhance operational delivery.
  • Assist in standardizing the reporting process for executive stakeholders.
  • Clearly and concisely present findings and recommendations to various stakeholders.
Qualifications
  • Currently pursuing a degree in Business Analytics, Data Science, Business Administration, or a related discipline.
  • Proficient in data analysis tools (e.g., Excel, Google Sheets) and business intelligence platforms (e.g., Quicksight).
  • Familiarity with data visualization tools to effectively communicate insights.
  • Previous internships or projects involving data analysis and reporting are advantageous.
  • Ability to synthesize information from diverse sources to provide actionable recommendations.
  • A proactive and resilient approach to communicating trends and observations to drive improvements and ensure customer success.
  • Fluent in English, both written and spoken; proficiency in German is not required.
Preferred Qualifications
  • Basic knowledge of SQL for database querying.
  • Understanding of APIs and data integration methods.
  • Experience in a SaaS environment or with logistics and parcel delivery services.
Seize the Opportunity

Take the opportunity to contribute to a rapidly evolving industry. You will quickly assume responsibility while being supported by mentors throughout your journey. We foster an open corporate culture centered on sharing knowledge, collaborative teamwork, and efficient decision-making.

Currently, we are only considering candidates authorized to work in Germany.

About Parcel Shuttle

Parcel Shuttle is transforming last-mile logistics to enhance productivity and deliver an exceptional customer experience. We offer a geo-based and AI-powered SaaS product suite designed for dynamic, multi-constraint, many-stop address processing, routing, and navigation. We are setting new standards in the last-mile delivery sector, thanks to our experienced, international team of technology enthusiasts and logistics experts.