Student Assistant in Customer Support
Vor 4 Tagen
Company Overview: Roland Assistance GmbH is a prominent service provider in Germany, catering to over 160 international clients and serving more than 30 million customers across diverse sectors. The company excels in B2B service solutions, particularly within the automotive and insurance industries, offering a range of services from mobility support to customer assistance.
Position Summary: We are seeking a dedicated Werkstudent (m/w/d) to join our telephone customer support team.
Key Responsibilities:
- Assist customers with inquiries related to mobility challenges
- Manage incoming calls regarding breakdowns and customer questions
- Offer technical guidance during urgent situations
- Coordinate services on both national and international levels
- Handle written communication with partner organizations
Qualifications:
- Currently enrolled in a relevant academic program
- Genuine interest in technical subjects with foundational knowledge
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