Technical Support Manager

vor 1 Monat

Oberhausen, Nordrhein-Westfalen, Deutschland Imerys Vollzeit
Job Summary

We are seeking a highly skilled Technical Support Manager to join our team at Imerys. As a key member of our commercial activities, you will provide technical support to customers throughout Europe, with a focus on the D-A-CH region.

Your responsibilities will include participating in client discussions, working closely with the sales manager to develop customer relationships, and identifying technical opportunities to optimize our value proposition.

You will also be responsible for performing benchmarking analysis, identifying unmet technical needs of customers, and translating performance requirements into product specification requirements.

As a Technical Support Manager, you will be the technical ambassador for Imerys, providing customer technical training, participating in external knowledge sharing, and representing our company at fairs and conferences.

Your Profile
  • Master's Degree in Engineering in Material Science, Ceramics, Mineral Chemistry
  • Several years of job experience in technical support and/or customer application management
  • Strong competencies and experience in technical support and/or customer application management
  • Market knowledge required for Refractory/High-Temperature applications for Iron & Steel, Aluminum, Cement, Glass, Petrochem, Foundries applications
  • Technical background required on Refractory Minerals: Aluminosilicates (Clays, Chamottes, Andalusite, Mullite), Fused Minerals (White and Brown Fused Aluminas, Tabular Aluminas, Zircon), Calcium Aluminate specialty binders, Magnesia (Spinel)
  • Good Communication skills with customers and with technical committees
  • Flexibility, resilience, pro-activity, autonomous and motivation
  • Taste for challenges - entrepreneurial mentality
  • Salesforce knowledge would be an advantage
  • Mandatory use of German (fluent, technical and commercial)
  • Regular business trips (up to 60%)

Requirements

  • Master's Degree in Engineering in Material Science, Ceramics, Mineral Chemistry
  • Several years of job experience in technical support and/or customer application management
  • Strong competencies and experience in technical support and/or customer application management
  • Market knowledge required for Refractory/High-Temperature applications for Iron & Steel, Aluminum, Cement, Glass, Petrochem, Foundries applications
  • Technical background required on Refractory Minerals: Aluminosilicates (Clays, Chamottes, Andalusite, Mullite), Fused Minerals (White and Brown Fused Aluminas, Tabular Aluminas, Zircon), Calcium Aluminate specialty binders, Magnesia (Spinel)
  • Good Communication skills with customers and with technical committees
  • Flexibility, resilience, pro-activity, autonomous and motivation
  • Taste for challenges - entrepreneurial mentality
  • Salesforce knowledge would be an advantage
  • Mandatory use of German (fluent, technical and commercial)
  • Regular business trips (up to 60%)

How to Apply

In case of interest, please provide us your CV via our career page or in case of questions, please call Daniel Mayer (HR Germany)

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