ServiceNow Platform Administrator

vor 3 Wochen

Karlsruhe, Baden-Württemberg, Deutschland Tipico Technology Services GmbH Vollzeit

ServiceNow System Administrator

Tipico Technology Services GmbH is seeking a highly skilled ServiceNow System Administrator to join our team in Karlsruhe. As a key member of our IT department, you will be responsible for the day-to-day administration of the ServiceNow platform, ensuring its smooth operation and optimal performance.

Key Responsibilities:

  • Monitor the health, usage, and compliance of ServiceNow and its applications
  • Perform user management, role assignments, and access controls
  • Configure and maintain SLAs, catalog items, and associated workflows
  • Develop and maintain internal technical documentation, manuals, policies, and processes
  • Coordinate application and platform upgrades, ensuring smooth transitions and minimal disruption
  • Design, develop, and configure the ServiceNow platform to automate manual processes and create efficient digital workflows
  • Troubleshoot and resolve technical issues, providing support to end-users
  • Create and maintain standard platform-level reports and dashboards
  • Collaborate with cross-functional teams to implement and support enterprise-wide solutions using agile methodologies
  • Proactively identify platform enhancements to maximize value and improve efficiency

Requirements:

  • Education: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
  • Verification: Certified ServiceNow System Administrator
  • Subject Matter Expert: Minimum of 3 years of experience administering the ServiceNow platform in an enterprise environment
  • Skills: Strong knowledge of ITIL processes and ITSM concepts, proficiency in JavaScript, HTML, CSS, and web service integrations (REST, SOAP)
  • Issues are challenges for you: Experience with ServiceNow modules such as Incident, Problem, Change, and Request Management
  • Cloud expertise: Knowledge in AWS
  • Benefit: ServiceNow Certified System Administrator certification
  • Language skills: Fluency in English, and a working knowledge of German is an advantage
  • Nice-to-have: Knowledge of data analysis and reporting tools & ITIL v3 Certification

About Us:

Tipico Technology Services GmbH is an established international group with a solid foundation for growth. We offer a supportive environment, opportunities for personal and professional growth, and a range of benefits, including relocation support, business bike leasing, and a corporate pension scheme. If you are a motivated and experienced ServiceNow professional looking for a new challenge, we encourage you to apply.

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