IT Solutions Architect Customer Service Expert
Vor 5 Tagen
We are seeking an experienced IT Solutions Architect to join our team in Germany. The successful candidate will be responsible for designing and implementing complex solutions addressing client needs within the Genesys Cloud CX ecosystem.
Key Responsibilities- Develops solution architectures: Contributes to designing solutions in specific business, infrastructure, or functional areas.
- Evaluates architectures: Identifies and compares alternative approaches, considering cost, performance, and scalability trade-offs.
- Creates solution specifications: Produces detailed specifications for cloud-based or on-premises components, tiers, and interfaces, using selected services and products.
- Supports project execution: Prepares technical plans and applies design principles that comply with enterprise and solution architecture standards, supporting change programs or projects.
The ideal candidate will have a solid understanding of multi-vendor service integrations, cross-functional software, operating systems (OSes), and infrastructure designs. Excellent communication skills, both verbal and written, are essential. Knowledge of how specific infrastructures and application software are deployed according to relevant methodologies and frameworks is also required.
BenefitsThis role offers a competitive salary of around €80,000 - €100,000 per year, depending on experience. Additionally, you can expect a range of benefits, including flexible working hours, a comprehensive pension scheme, and access to training and development opportunities.
About UsNTT DATA is a global leader in digital transformation and a trusted partner of over 75% of the Fortune Global 100. We offer a wide range of services, from business and technology consulting to data and artificial intelligence, industry solutions, and more. Our company values diversity and inclusion, and we strive to create a workplace where everyone can thrive.
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