F&B Operations Lead
vor 1 Tag
LAP Coffee is a pioneering micro-retail technology company that's revolutionizing the specialty coffee experience. We're on a mission to make high-quality coffee and matcha accessible to everyone, every day.
Our unique approach involves operating in micro-sized hubs, offering premium products at prices that allow customers to enjoy them regularly. In a world dominated by digital experiences, we focus on creating moments - from the aroma of freshly brewed coffee to the warmth of a friendly team interaction.
We're driven by a passion for innovation and a commitment to fostering a welcoming environment where customers feel valued and connected.
Job DescriptionDirector of F&B OperationsWe're seeking a seasoned F&B professional to lead our store operations team. As Director of F&B Operations, you'll be responsible for overseeing all aspects of our stores, including staffing, training, and customer satisfaction.
- Store Operations: Lead and manage all store operations, ensuring seamless daily operations and maximizing efficiency.
- Training and Development: Foster a positive and inclusive work environment by leading comprehensive training programs and ensuring all team members meet our high-quality standards.
- LAP Culture: Be the ambassador of our culture, fostering a motivating environment across all shops and empowering barista teams to embody our values.
- Operational Efficiency: Implement industry-leading operational standards to optimize processes, manage costs, and ensure seamless daily operations.
- Customer Operations: Handle customer inquiries, feedback, and complaints with professionalism and empathy.
- Health and Safety: Ensure compliance with company policies, procedures, and health and safety regulations.
- At least 7 years of operational experience in retail F&B, preferably with a mix of retail food and beverage chains at an international level.
- Willingness to travel occasionally for new location exploration and partner meetings.
- Entrepreneurial spirit, solution-oriented approach, and ability to work on the full cycle of building a startup.
- Fluency in English, with German being a strong plus.
- Relocation support for candidates with the right experience.
- Ambitious team working closely with experienced Founders to build and scale a lifestyle consumer coffee brand.
- Fun and passion-driven work environment with regular team events and coffee culture.
- Exciting industry opportunities to revolutionize the coffee industry and make specialty coffee affordable and accessible.
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