Automotive Brand Ambassador
vor 2 Wochen
You have experience in luxury customer service or the hotel industry and are based in Berlin? Our client – a luxury automotive brand – is looking for customer care agents to provide exceptional service to customers. As the first point of contact, you will be a true brand ambassador and play a significant role in shaping the customer experience.
About the CompanyOur client is an innovative luxury automotive brand that is creating an in-house Customer Interaction Center. They have offices worldwide to cater to the needs of their international clientele.
Responsibilities and Impact- Be the friendly and empathetic first point of contact for customers by representing the company professionally.
- Contribute to the growth of the Customer Interaction Center by bringing fresh ideas.
- Use your communication skills to resolve customer issues and maintain a good relationship.
- Ensure that every customer walks away with a smile to reflect the company's quality standards.
- Native level of German with a proficient level of English.
- Previous experience in luxury Customer Service or the Hotel industry (min. 2 years).
- Already based in Berlin.
- Excellent verbal and written communication skills.
- Ability to quickly understand customers' needs and empathize with them.
- Structured and well-organized way of working.
- Experience working in the automotive industry is a plus.
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