Automotive Brand Ambassador

vor 2 Wochen


Berlin, Berlin, Deutschland Blu Selection Vollzeit
About the Role

You have experience in luxury customer service or the hotel industry and are based in Berlin? Our client – a luxury automotive brand – is looking for customer care agents to provide exceptional service to customers. As the first point of contact, you will be a true brand ambassador and play a significant role in shaping the customer experience.

About the Company

Our client is an innovative luxury automotive brand that is creating an in-house Customer Interaction Center. They have offices worldwide to cater to the needs of their international clientele.

Responsibilities and Impact
  • Be the friendly and empathetic first point of contact for customers by representing the company professionally.
  • Contribute to the growth of the Customer Interaction Center by bringing fresh ideas.
  • Use your communication skills to resolve customer issues and maintain a good relationship.
  • Ensure that every customer walks away with a smile to reflect the company's quality standards.
Requirements
  • Native level of German with a proficient level of English.
  • Previous experience in luxury Customer Service or the Hotel industry (min. 2 years).
  • Already based in Berlin.
  • Excellent verbal and written communication skills.
  • Ability to quickly understand customers' needs and empathize with them.
  • Structured and well-organized way of working.
  • Experience working in the automotive industry is a plus.


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