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Food Service Partnership Advisor

vor 2 Monaten


Berlin, Berlin, Deutschland Wolt Vollzeit

We are expanding our operations in Germany and are seeking a Restaurant Partnership Support Specialist (m/f/d).

Our Merchant Services team is essential to Wolt's mission, ensuring that all our partners achieve success through a seamless experience. We are looking for a dedicated team member to join our newly formed Post Activation department. This team is responsible for ensuring that restaurants newly integrated into Wolt thrive. This includes providing partners with comprehensive equipment training, advising on strategies to enhance order acceptance, and exploring innovative solutions to guarantee our partners excel.

You will be enthusiastic about this role because you will...

  • Analyze partner performance metrics and utilize key performance indicators to drive improvements.
  • Oversee various workflows related to partner performance enhancement and monitor progress.
  • Proactively engage with partners to resolve issues through both written and verbal communication.
  • Collaborate effectively with cross-functional teams, articulating requests and tasks clearly.
  • Enhance and refine methods for partner and vendor communication, coaching, and training.

What we provide

  • Modern office environment in Berlin
  • Autonomous work within a dynamic, international team
  • A rapidly growing tech company with numerous career advancement opportunities
  • Competitive salary package
  • Discounts on Wolt orders
  • Subsidy for public transportation
  • Membership subsidy for fitness programs
  • State-of-the-art work equipment
  • Complimentary beverages and snacks in the office
  • Regular team events and weekly all-hands meetings
  • Flexible working hours
  • 30 days of annual leave

Our expectations

  • You are an exceptional communicator in German and English, both written and spoken.
  • You possess experience in partner support or roles that require strong communication skills.
  • You maintain a positive attitude and demonstrate patience.
  • You exhibit excellent organizational abilities, capable of multitasking and tracking numerous open tickets across various workflows.
  • You have a sharp eye for detail, recognizing the importance of every small element.
  • You are a creative thinker, ready to propose relevant solutions and improve workflows.
  • Experience in the gastronomy or food sector is advantageous.
  • Familiarity with Google Suite is a plus.