IT Service Management Consultant
Vor 2 Tagen
About the Role
We are seeking a highly skilled IT Service Management Consultant to join our Public Sector team at msg. As a key member of our team, you will be responsible for providing strategic guidance and expertise to our clients in the public sector, helping them to design and implement modern, service-oriented IT organizations.
Key Responsibilities
- Develop and implement IT service management strategies, goals, and concepts for our public sector clients
- Analyze and optimize the organizational structure and processes of our clients' IT departments to meet the requirements of e-government
- Continuously improve existing IT service management processes and procedures
- Lead the entire process from requirement definition to the establishment of IT services, processes, and service levels for the introduction of new solutions for IT operations
- Provide methodologically sound offers to promote personal strengths, to strategically expand professional competence, and to develop a focused working style
Requirements
- Completed studies in computer science or a comparable qualification
- Experience in IT service management and project management
- Practical knowledge of IT service management processes according to ITIL, ideally with certification
- Good technical understanding of the design and operation of a data center, virtualization, network, infrastructure, and client management
- Experience in creating concepts, process documentation, and protocols
- Flexibility for project-related customer assignments
About msg
msg is an independent group of companies with over 10,000 employees worldwide. Our excellent reputation is based on our holistic range of services, which includes innovative and strategic consulting as well as intelligent, sustainable IT solutions for a wide range of industries.
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